Details:
- Salary: £29,000 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: City of Westminster Greater London
- Date: 5 days ago
Description:
Kerry Robert Associates are proudly supporting a well-known and established hotel in central London, in the search for a Hotel Reservations Agent.
This is an excellent career development opportunity for a candidate already working in a hotel guest-facing role who is looking to move into reservations or build a career within revenue and front office.
Key Responsibilities:
*
Manage guest reservations from initial enquiry through to confirmation.
*
Handle calls, emails and online enquiries, providing accurate information and promoting the hotel’s facilities to maximise revenue opportunities.
*
Work closely with the front office and revenue teams to ensure availability, rates and guest requirements are correctly managed.
*
Maintain accurate booking records and ensure all details are clearly communicated across departments.
*
Support in upselling rooms, packages and additional services, while delivering a high level of customer service.
Requirements:
*
Previous experience in either: Guest services, Front office or Reservations
*
A strong customer service focus with a professional and friendly manner
*
Excellent communication skills, both written and verbal.
*
Good attention to detail and organisational skills.
*
Confident using hotel systems (PMS experience desirable).
*
A proactive and positive approach to work.
*
Ability to work both independently and as part of a team.
Benefits:
* Salary package between £29,000 to £35,000
* Excellent company benefits and employee discounts
* Great career progression and development within a well-known hotel
* Location: Central London (on-site, no hybrid)
* Only candidates eligible to work in the UK will be considered for this role