Hotel Receptionist

Description:

Our award-winning client is looking for a receptionist on a full-time permanent basis. As a Hotel Receptionist, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role is 40 hours a week over the space of 5 days including weekend work.

Key Responsibilities

* Greeting guests upon arrival and assisting with their inquiries

* Managing reservations and room assignments

* Processing payments and handling transactions

* Answering phone calls and emails promptly and professionally

* Providing information about hotel facilities, services, and local attractions

* Resolving guest complaints and concerns in a timely manner

* Maintaining a tidy and organized front desk area

Key Requirements

* Previous experience in a customer-facing role, preferably in a hotel environment

* Excellent communication and interpersonal skills

* Strong attention to detail and organizational abilities

* Proficiency in using hotel management software and MS Office Suite

* Ability to work efficiently in a fast-paced environment and multitask effectively

* Flexibility to work shifts, including evenings, weekends, and holidays

* Experience Using OPERA will be a benefit but not necessary

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.

Our sector experience includes working with a range of business-to-consumer (B2C) and business-to-business (B2B) companies within the Communications, Technology, Media, Leisure, Consumer Goods, Retailing, Food & Drink and Health & Beauty sectors for both Client and Agency side throughout the UK