Hotel Night Manager

Description:

Job title: Hotel Night Manager

Salary: 28,121 GBP

Location: Watermillock, Cumbria

Accommodation provided: Yes

Charge for accommodation: 70.20 GBP per week

Type of contract: Permanent

Workplace description: Warm hospitality and contemporary comfort combine with views over Ullswater and the fells. Inside are 40 bedrooms, two restaurants, the library and Swim Club; our take on a spa, with treatment rooms and a 20 metre lake view swimming pool.

Outside are rolling grounds, secluded nooks and the lakeshore with our own jetty. Stay on your own, with friends or the family plus the dog to discover adventure and tranquillity in the Lakes.

Main duties and responsibilities:

Oversee and assist in the smooth running of all guest-related issues

Have a physical presence at the front desk until all guests have returned to their rooms

Ensure the night audit is run accurately and in line with SOPs.

Prepare the arrival cards and charge cards for the following day’s arrivals

Carry out regular floor checks

Prepare and deliver any room service orders

Oversee the night cleaner and ensure all areas are being cleaned to the required standard

Ensure the internal security of the building. I.e. External doors are locked and secure, CCTV is monitored regularly

Be responsible for the cleanliness of the reception area, and the cleaning and maintenance of the open fires

Advise senior management of any major incident as per emergency contact sheet

Enforce and comply with all company policies and procedures which are fundamental in maintaining effective performance, communication and good business reputation

Provide a detailed handover to the early GRM, including any guest related or maintenance issues

Support the management team with any relevant administration tasks as required

Essential criteria:

A minimum of two years’ experience in a similar role

Experience of running night audit

Excellent communication skills

Diplomatic nature

A sound knowledge of a hotel integrated PMS system

Good knowledge of Microsoft office, Word, Excel & Outlook

Previous front-of-house experience

First Aid qualification is preferred

Current Enhanced DBS check is preferred

Fire warden experience is preferred

Ability to remain calm under pressure

Commitment to customer service

Strong team player, with bags of enthusiasm and personality

I would like to thank you for your interest shown in this position. Please note that we take your application very seriously, but must stress that applications will only be answered in person if they match the criteria of the position advertised.

Important Notes:

1. Applications should be made by email or phone.

2. Applications should be in Word format only and in ENGLISH!

3. DDH Recruitment Ltd does not charge work seekers for its services.

4. All workers will be subject to UK taxation.

Please be aware that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for DDH Recruitment Ltd to work with your enclosed information and CV content and to share these details with our clients. We take the receipt of your CV as your permission to proceed with your application. If you do not wish DDH Recruitment Ltd to use your details with our clients, please contact us as soon as possible