Details:
- Salary: £30,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Middlesbrough North Yorkshire
- Date: 2 days ago
Description:
We are looking for experienced, motivated and customer-focused Hotel Managers to oversee hotel operations and ensure guests receive an excellent standard of service.
Key Responsibilities
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Oversee the day-to-day running of hotel operations.
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Manage and support front-of-house, housekeeping, reception and food and beverage teams.
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Ensure high standards of customer service and guest satisfaction.
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Recruit, train, supervise and motivate staff.
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Manage staff rotas, shift patterns and daily workloads.
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Monitor budgets, costs, revenue and hotel performance.
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Handle guest enquiries, complaints and feedback professionally.
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Maintain health and safety, fire safety and hygiene standards.
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Ensure rooms, facilities and public areas are maintained to a high standard.
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Monitor bookings, occupancy levels and room availability.
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Ensure compliance with company policies and relevant regulations.
Requirements
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Previous experience in hotel management or a supervisory hospitality role.
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Strong leadership, communication and organisational skills.
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Excellent customer service and problem-solving abilities.
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Ability to manage a team in a busy environment.
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Good understanding of budgets, staffing and hotel operations.
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Flexible approach to working hours, including evenings, weekends and bank holidays where required.
What We’re Looking For
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A professional and welcoming approach.
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A strong commitment to guest satisfaction.
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The ability to lead, motivate and develop a team.
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Someone who can take responsibility and maintain high standards