Hostess

Description:

Brentwood Care Centre are looking for a Hostess to support their care and catering team.
The Host will ensure that all Residents visitors are welcomed, greeted in a polite, friendly and professional manner. Customer relations, service and quality will be at the forefront of this role.
The Host will promote communications and best practice ways of working with Residents, Care and Catering teams.
Host/Hostess Duties
* To ensure the Food & Beverage Areas are clean, tidy, and well stocked at all times.
* To ensure the hot and cold beverages and snacks are stocked and well maintained.
* To greet residents, relatives and all visitors to the home in a warm friendly manner, offering refreshments and always present a professional image.
* To encourage and support residents choice and independence with eating, drinking and serving themselves.
* To liaise with Managers, Seniors and Lifestyle teams regarding the activities, visitors and events planned for the month/ week/ day. Plan and organize the food and beverage stock required for activities, visitors and events.
* To assist with functions as required.
* To assist with washing of crockery and cutlery as required to stock the food service areas and beverage trolleys.
* To support the Lifestyle Team with the food and beverage provision for activities, visits and events.
* To ensure dining areas are well presented appropriately for each meal with adequate equipment for each service.
* To encourage Residents to participate in preparing dining areas and meal service.
* Ensuring all feedback is sought and communicated effectively and efficiently to relevant stakeholders.
* Providing residents with room service and regular opportunities for refreshment.
* To ensure all food and beverage areas are compliant with HACCP and food safety.
* To ensure all documentation is complete in relation to food service and delivery.
* To monitor and audit the Resident experience, contributing to the improvement of standards.
* Communicating stock levels to the Head Chef of crockery, utensils and provisions ensuring sufficient stock levels are made.
Ideal candidate will come from a hospitaltiy background, warm and welcoming and caring individual with a can do attitude, can work independently as well as a team, care home experience not essential