Details:
- Salary: £30,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: West Midlands
- Date: 4 days ago
Description:
Hospitality & Client Experience Manager
Salary: £30,000 - £40,000 + bonuses
We are partnering with a highly respected luxury brand to appoint a Hospitality & Client Experience Manager within their signature location.
This is a rare opportunity to take ownership of the client experience journey in an environment defined by craftsmanship, discretion, and exceptional standards - while building a long-term career within a prestigious luxury business.
The Opportunity
This role sits at the heart of the client journey.
You will shape how clients are welcomed, hosted, and remembered - ensuring every interaction feels seamless, personal, and aligned with a truly high-end environment.
Working closely with internal teams across marketing, client services and post-sale support, you will play a key role in ensuring a consistent and elevated experience across all touchpoints.
This position also offers exposure to wider business operations and provides a strong platform for long-term progression within a luxury brand environment.
From private appointments to exclusive in-showroom events, your focus will be on delivering a level of service that is effortless, intuitive, and quietly exceptional.
Key Responsibilities
Deliver a polished, discreet and highly personalised client hosting experience
Oversee all aspects of in-showroom hospitality, maintaining consistently high standards
Curate memorable experiences for VIP and high-net-worth clients
Plan and execute private events and exclusive client activations
Collaborate with internal teams to support client engagement initiatives and brand experiences
Ensure a seamless end-to-end client journey across all touchpoints
Manage and develop a small team of junior hosts, leading from the front
Introduce and refine hospitality procedures and service standards
Build strong, lasting relationships with clients as a trusted brand ambassador
About You
You understand what exceptional service looks and feels like - where detail, timing, and discretion are everything.
You may currently be working within:
Premium or first-class cabin crew for a leading international airline
Luxury hospitality, boutique hotels, or private members' clubs
A high-end retail or showroom environment with strong clienteling exposure
You will bring:
Impeccable presentation and communication skills
A natural ability to anticipate needs before they arise
Confidence working with discerning and high-profile clients
A calm, composed and detail-driven approach
Experience supporting or mentoring more junior team members
A genuine passion for delivering refined, personalised experiences
A desire to build a long-term career within a luxury brand
Why This Role?
Join a brand synonymous with heritage, craftsmanship, and prestige
Work within a beautiful, client-focused showroom environment
Gain exposure to multiple areas of the wider business, including client services and brand experience
Play a key role in shaping and elevating the client journey strategy
Be part of a business where client experience is central to long-term success
BH35995