Homelifts Support Administrator

Description:

We have a fantastic opportunity for a Support Administrator to join the Homelifts team, based at our site in Andover.

In the role you will assist in the provision of Homelift installations whilst delivering the highest levels of service and Customer journey, with a focus on the efficient completion of order processing and all administration related activities.

To be successful in this role you will have excellent communication/organisational skills, be polite and positive with a good telephone manner and be able to be proactive whilst working in a team and independently.

Responsibilities:

To progress orders effectively and efficiently, from the point of sale to the lift being installed whilst providing an exceptional level of customer service. This includes but is not limited to, the accurate completion of orders, purchase orders and welcome letters.

To take ownership and deal with customer’s enquiries, escalating when assistance is required, to bring to a full resolution, and reflecting the agreed Stannah values and behaviours.

Liaise with surveyors to ensure they are fully supported throughout the sales process.

Ensure sub-contractor orders are checked and sent accurately and within the required timescale.

Ensure that all orders are processed within Key Performance Indicators.

Maintain accurate and complete records, keeping all systems (electronic or manual) fully up to date, whilst adhering to GDPR requirements.

Demonstrate a commitment to your own personal development and undertake any training deemed necessary to enable you to fulfil your role.

Be aware of own responsibilities for Health and Safety and ensure that good housekeeping is maintained at all times. Ensure that any “near misses” or “accidents” are reported correctly via the correct channels.

Provide cover for other members of the Homelifts Office Team during periods of holiday or absence.

If you have prior experience as an administrator, admin assistant, support administrator, or business administrator, we'd love to hear from you! Click the "Apply Now" button to submit your application.

Requirements

A good standard of English and Maths at GCSE or equivalent level

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Benefits Include:

Market Aligned Salary, paid on a monthly basis

Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits

25 days holiday, plus bank holidays

Holiday scheme to buy extra days’ annual leave

Pension Scheme. Matched contribution/salary sacrifice

SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more

Life Assurance Scheme

Long Service award scheme, with holiday benefit

Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more

Employee Assistance Programme. A workplace initiative to support and enhance well-being

Enhanced maternity and paternity provision

Free parking

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

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