Holiday Advisor (Sales Advisor)

Description:

Changing lives through travel

At G Touring we’re passionate about travel and we love exploring the world with our customers, while we explore it together our goal is to try and help the places we go to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is one of the original dedicated solo operators. G Touring is built on the mission of “Changing People’s Lives Through Travel”.

G Touring is the touring division of Bruce Poon Tip’s group of companies, he also owns G Adventures and Tru Travels. As a group we believe travel can have a positive impact and be a force for good in the communities we visit. We operate Travelsphere Cares, and Just You Cares in partnership with Planeterra, the world’s leading non-governmental organisation turning travel into impact in communities around the globe.

Holiday Advisors                              

Purpose of the role:  A holiday expert making positive connections with our customers to recommend and sell a holiday of a lifetime. To provide a seamless pre travel customer experience and solutions that promotes trust, loyalty and makes a lasting difference to our customers.

In this role you will:

Be a brand ambassador, taking pride in demonstrating product knowledge, a desire to understand and exceed our customer needs to drive loyalty and satisfaction.

Maximise all sales opportunities by engaging and listening to customer needs, identify buying signals and overcoming objections in a warm, helpful and genuine manner. Provide solutions and looking into alternatives and upselling.

Positively communicate with customers to create excitement about their holiday of a lifetime. Showing genuine interest in customer’s needs to establish rapport to build confidence and trust. Leaving the customer with a memorable and lasting impression that we care and value their loyalty.

Take ownership of all customer interactions (phone, email, live chat) to match customer needs with product and services to maximise revenue, customer loyalty and customer satisfaction, placing the customer at the heart of everything that we do.

Pro-actively contact customers to promote offers, services and update them on their holiday.

Signpost customers and providing information to help customer prepare to travel and have a stress-free holiday.

Work cross-functionally with other departments in the business, using their expertise to overcome barriers and fulfil customer queries.

Use all systems available to accurately inform, record, and fulfil customer needs.

Follow all business booking conditions, instructions and requirements to ensure integrity, accuracy of booking and the service provided to get it right first time.

Do the right thing for our customers and business by adhering to all regulatory requirements.

To be successful in this role you will:

Be passionate about caring for our customers, the communities and world we travel in.

Take ownership for achieving targets, your own performance and development to be the best you can be.

Be curious to ask the right questions to meet the customers’ requirements.

Prioritise and manage your time.

Actively participate in company initiatives, training, and events

Be able to adapt to change while sensitively responding and supporting others.

Understand the impact of own actions on self and others. Be a positive influence on others.

Seek opportunities to improve individual, team and business performance and share best practice.

Be experienced in sales/service for a minimum of 6 months.

Have good geographical knowledge.

Have GCSE level or equivalent including Maths & English.

Be proficient in written and verbal communication skills.

Computer literate in Word, Excel and Outlook.

Working Hours

We offer permanent full (37.5 hours) and part time working patterns. You will work on different shift patterns during our opening hours, which are Monday – Friday 9am – 18:15 pm, Saturday 9am – 5pm.  You must be available to undertake initial training on a full time hours for a four week period. Please indicate in your application if you are applying for a full or part time role.  You MUST be able to work weekends.  

What’s it like to work here?

Our culture is more than just some words on paper.  It’s who we are: how we think, what we value and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.

Why work with us?

We’re all about “you” being the best you can be and we want you to be yourself too.

Access to Vocational Learning Support.

The opportunity of  “Learning Journeys” to learn about our holidays and to meet our customers.

Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.

Freedom to accelerate / drive change.

A genuine ‘one team’ approach where everyone counts and everyone is welcome at G Touring.

We offer you:

A competitive salary and generous monthly Sales Bonus Scheme

25 days holiday plus Public Holidays.  You can also purchase additional leave up to one working weeks.

We think it’s important that there is always some time for you.  So, every year you will get your birthday as an extra day of paid leave. 

We offer you the opportunity to spend one of your working days supporting a ‘registered charity’

If you support someone with a long-term illness, you can request up to 6 working days per annum (pro rata for part-time team members) in any rolling 12-month period.

‘Cycle to Work Scheme’.

Employee Assistance Programme – 24/7 GP remote consulation plus support services for your health and wellbeing to include support with your mental health, finances, fitness, dietry requirements and life event support.

Life Assurance – 4 times your salary for death in service for your nominated beneficiaries.

Holiday discounts for yourself, friends and family

Travel industry benefits

Opportunity of flexible working.

If you think this sounds right for you and you fulfill the criteria above, then please click “Apply” now