Hire & Sales Coordinator

Description:

THE COMPANY
We are proud to be working alongside Lyndon SGB, the UK's largest commercial scaffolding and access solutions provider.
Working on some of the country's most exciting, cutting-edge construction and infrastructure projects, they are proud to be playing part in 'Building Britain' whilst working collaboratively with the best main contractors in the sector.
JOB PURPOSE:
To work closely with the Head of Hire and Sales, account managers and the Branch Manager to deliver agreed targets for Hire and Sale through proactive development of the target prospect accounts and territory management.
KEY RESULT AREAS:
* Provide a first point of contact for customers and handle all enquiries and queries promptly and professionally.
* Ensure all order processing is completed to the required company standard.
* Compile and complete reports and records to the effective standard as and when required.
* Ensure all administration is completed in a timely and accurate manner and filed in accordance with company procedures.
RESPONSIBILITIES AND DUTIES:
* Handle daily enquiries, customer queries and order processing in a manner which meets both Company procedures and customer expectations. Customer Courtesy call (HOC/SOC).
* Handling inbound customer enquiries and process including pricing, quoting, follow ups and close outs, including order verification by phone, email, letter etc.
* Raise delivery and return tickets for the receipt of stock.
* Support with CPQ quotations, sales admin and meetings and future sales
* Involvement in customer queries, query log and link to cash to facilitate timely payment.
* Maintain and update all relevant databases and job files.
* Co-ordinate and administrate all transport documentation as required.
* Site history and balance request information/documentation when required.
* Actively liaise with line management/credit control to highlight any areas of concern.
* Update branch administration processes as directed to reflect any new internal controls.
* Liaise with Materials Dept to support stock availability.
* Escalate complaints to management as appropriate and in a timely manner.
* Support annual full stock take.
KEY WORKING RELATIONSHIPS:
* Develop strong working relationship with Account Managers
* Develop working relationship with Yard team and other branches.
* Credit Control – Account Department, explaining invoices to customers.
QUALIFICATIONS / EXPERIENCE:
* Customer service experience within the construction Hire and Sales sector.
* Excellent administration skills with high attention to detail.
* Strong team player and ability to work independently.
* Competent using IT systems including MS Office