HGV Technician

Description:

Our vision is ‘Powering Family Adventure’. In other words, our brands, systems and people help power our customers adventures ensuring they feel both part of our family business and our company values.
81% of our employees responded to our engagement survey in 2022 with an increased engagement score of 9% on the previous survey, we are a safe bet for a job and a career!
Benefits include:
* £2,000 new joiner bonus (paid during probation period!)
* Uncapped monthly bonus potential
* 25 days annual leave
* Company pension scheme
Job Purpose
The role of the HGV Technician is to:
* To diagnose, repair and service the range of manufacturer products in accordance with manufacturer’s work specifications.
Person Specification
Essential
* Proof of Right to Work in the UK.
Experience
Desirable
* Relevant manufacturer experience.
Skills & Knowledge
Essential
* Full UK driving licence.
* Smart appearance.
* Competency in numeracy, literacy and IT.
* Level 1/2/3/4 certification (as required).
Competencies
Our client has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.
Delivering Memorable Customer Service
Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.
Level:
Team Member
High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates company values.
Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.
Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
Brand Aligned
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.
Key Responsibilities
* Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required.
* Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them.
* Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification.
* Ensure all work is carried out observing safe working practices of self and others.
* Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified.
* Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor.
* Complete relevant service documentation (job sheets, PDI’s, service reports) in line with brand standards, warranty and site requirements.
* Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools