Helpdesk

Description:

My client in St. Ives is looking for Helpdesk Assistant to join their team on a permanent basis to provide a central point of contact for all clients & departments to request maintenance repairs and other works and to query progress on jobs.

Key result areas/Key task/Main Duties:

· Chasing all sub-contractors and clear sub-contractors reminders on a daily basis.

· Go through monthly sub-contractors planned maintenance jobs and book in visits with sub-contractor/sites.

· Chase all legislative compliant work to ensure completed by due date and bring reminders down to zero every day.

· Working with the Support Desk Supervisor to constantly improve service levels,

· Manage incidents and requests and provide timely escalation of issues

· Support the Support Desk Supervisor in resolving clients requests in accordance with business needs

· Follow standard Support Desk operating procedures

· Accurately log all Support Desk contacts dealing with client problems/requests; escalating more complex problems to superiors

· Being present and visible in the Support Desk and available to clients requiring assistance.

· Attending Support Desk training sessions and becoming familiar with available technology changes.

· Operating standard office equipment, including but not limited to: PCs, Servers, telephones and other equipment.

· Provide clear and concise data entry of all client interactions

· Log all Support Desk interactions

· Adhere to Company and externally relevant health and safety laws and policies

· Undertake any other duties and responsibilities as may be determined by company

If you have the relevant skills required for this position please get in touch by sending your CV to (url removed) Please be advised due to a high level of applicants I can not respond to everyone