Details:
- Salary: £37,000 - 45,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: London
- Date: 6 days ago
Description:
Location: Aldgate, London
Shift Pattern: 4 on / 4 off, 19:00–07:00 (subject to change)
Salary: Competitive
Job Overview
We are looking for a reliable and organised Helpdesk Operative to join our team on a night shift basis. You will be responsible for receiving, coordinating and monitoring reactive maintenance requests, ensuring that jobs are allocated efficiently and completed within agreed service levels.
Key Responsibilities
* Answer incoming telephone calls and respond to customer enquiries professionally.
* Receive, review and process service requests through the CAFM system.
* Allocate jobs to engineers and contractors based on skills, location and availability.
* Prioritise urgent maintenance requests and arrange timely engineer attendance.
* Monitor job progress and ensure work is completed within agreed SLAs and KPIs.
* Escalate emergency faults, complaints and service issues to the appropriate teams.
* Review job histories and reports to prevent duplicate requests.
* Ensure accurate job records, updates and closure of completed work orders.
* Communicate effectively with customers, engineers, contractors and management.
* Follow company procedures and health and safety requirements.
* Maintain high standards of customer service and attention to detail.
Requirements
* Excellent organisational and time-management skills.
* Ability to manage multiple tasks and work effectively under pressure.
* Strong verbal and written communication skills.
* Professional telephone manner and customer service skills.
* Good attention to detail and a systematic approach to problem-solving.
* Ability to work independently and as part of a team.
* Experience in a customer service, helpdesk or frontline support role is desirable.
* Experience using a CAFM or asset management system is an advantage.
Working Hours
This is a night shift position working a 4-on, 4-off rotation from 19:00 to 07:00, subject to change.
Salary: Competitive, depending on experience.
If you are organised, customer-focused and able to work in a fast-paced environment, we welcome your application.
Please get in touch