Details:
- Salary: £27,500 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: WA11 Garswood St. Helens
- Date: 1 day ago
Description:
Helpdesk Coordinator
Location: St Helen's
Salary: £27,500 per annum
Hours: 37.5 hours per week, Monday to Friday, 8:00am – 4:00pm
What’s on offer?
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25 days' holiday from day one
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Option to purchase an additional 5 days' holiday from day one
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Private medical cover from day one
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Permanent position
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Monday to Friday, 8:00am – 4:00pm
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£27,500 per annum
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37.5 hours per week
Teleios Recruitment is recruiting for a client within the Fire & Security sector who are looking for an experienced Helpdesk Coordinator to join their team.
This is a busy Helpdesk role where you will be responsible for coordinating service call outs, managing the service inbox and making sure engineers are assigned to jobs efficiently.
The Role
As a Helpdesk Coordinator, you will be responsible for coordinating engineers and subcontractors to attend customer sites and making sure service requests are dealt with promptly.
Your responsibilities will include:
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Managing the Helpdesk service inbox and incoming call outs
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Logging and allocating service jobs
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Assigning engineers to jobs based on availability, location and skills
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Coordinating both employed engineers and subcontractors
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Keeping customers updated on appointments and engineer attendance
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Monitoring outstanding jobs and making sure they are followed through
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Liaising with engineers throughout the day
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Working as part of a busy Fire & Security service team
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Making sure all service requests are dealt with efficiently
About You
We are looking for someone with previous experience in a Helpdesk, service coordination, scheduling or similar role.
Experience within Fire & Security would be ideal, particularly if you have worked with engineers, service call outs or subcontractors.
You will need to be organised, confident communicating with different people and comfortable working in a busy Helpdesk environment where priorities can change throughout the day.
Experience within Fire & Security, engineering, facilities management or another service-based environment would be beneficial.
If you have Helpdesk or service coordination experience and would like to join an established company within the Fire & Security industry, we would love to hear from you.
Apply today with your CV.
Teleios Recruitment prides itself on being an equal opportunities employer and welcome applications from all backgrounds. All qualified applicants will receive equal consideration for employment