Details:
- Salary: £25,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: St. Albans Hertfordshire
- Date: 2 weeks ago
Description:
A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office.
The Helpdesk Coordinator Role
The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors.
Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks.
Being the first point of contact on behalf of the business has never been more important. Responsibilities include:
To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off.
Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's.
Handle incoming calls and make outgoing calls as required.
Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required.
Liaising with wider team members where necessary to ensure the best resolution.
Completing administration tasks including daily reporting and signing off work.The Helpdesk Coordinator
Will have -
Experience with planning and scheduling of engineers.
Knowledge of facilities maintenance.
Strong customer service and administration skills.
Attention to detail.
Self-motivated, enthusiastic, and professional.In Return
£25,000 - £30,000
Company Pension
Strong Training and development opportunities
Positive, friendly, and supportive working environment.
A good work / life balance
20 days annual leave + bank holidays (+ additional shut down at Christmas)
Working Hours: 8:30am-5:30pm
Company phone & laptop
Fun, company social days outIf you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James.
(phone number removed)
Ref: #GM18320
Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning