Helpdesk / Contract Administrator

Description:

Helpdesk / Contract Administrator

Wembley Stadium

Full Time

Competitive Salary on offer, Plus Overtime, plus Great Benefits

 

Summary

NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team to ensure effective and compliant service delivery on our prestigious contract based at Wembley Stadium.

 

This is a full time permanent position working Monday to Friday, the successful applicant must be able to work different shift patterns on a rotation, working 07:00 - 16:00 and 09:00 - 18:00, and availability and willing to work the Events held at Wembley Stadium

 

Some of the key deliverables in this role will include: 

Assist the Contract Supervisors and Contract Manager with the management of the Account / Contract.

Coordinate the NGB Engineers through the effective use of the CAFM System in terms of efficient planning and scheduling.

Monitor contract performance and overall trends in service delivery using the CAFM System to optimise service delivery and identify future compliance activities.

Track / monitor SLA’s of reactive and PPM tasks.

Finance – Purchase orders, start to end process

Assist with the production and up-keep of all contractual documentation.

Be flexible and available to cover some Wembley events

 

What we’re looking for:

An experienced Administrator working to a high standard and fast passed, ideally come from a customer service background. You will have the ability to problem solve, prioritise requests and you must thrive under pressure. And with the utmost regard for customer service this is a role for you.

 

You will hold current qualifications to work as a Helpdesk / Contract Administrator including.

Experience and knowledge of CAFM systems (Desirable, not essential, as training will be given, Knowledge of Concept Evolution is preferred)

Ability to prioritise and multi-task to a high level, whilst adhering to strict deadlines

Ability to liaise with Engineer’s and Sub Contractors and ensure standards of works are maintained

Analytical and methodical problem-solving skills

Must have educational qualifications in Mathematics and English Language

IT literate in all Microsoft packages especially Word and Excel

Ability to work in a fast passed environment and keeping a calm presence

 

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people. 

Competitive Salary on offer, Plus Overtime, plus Great Benefits

25 Days Holidays plus Public Holidays

Pension with a leading provider and employer contribution

Sick Pay

Personal Wellbeing and Volunteer Days

Private Medical Insurance

Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)

Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.

Personal development programme

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. 

 

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