Helpdesk Co-ordinator

Description:

Helpdesk Coordinator

Central London (5 Days Onsite)

£22 per hour | £165 per day (Inside IR35)

Are you a customer-focused IT support professional who thrives in a fast-paced corporate environment? We're looking for a proactive Helpdesk Coordinator to provide hands-on technical support from a busy Walk-Up Desk in Central London.

This is a fantastic opportunity to join a high-performing IT team supporting a diverse user base across Windows and Mac environments, ensuring employees receive first-class support that keeps the business running smoothly.

What You'll Be Doing

Acting as the first point of contact for all onsite IT issues and requests
Providing face-to-face support for Windows 11 and macOS users
Troubleshooting hardware, software, account, and access issues
Delivering meeting room and A/V support for onsite and hybrid meetings
Managing IT assets including laptops, mobiles, and peripherals
Handling onboarding and offboarding activities
Logging and progressing tickets in line with SLAs
Escalating complex issues to 2nd and 3rd line teams
Contributing to process improvements and knowledge sharingWhat We're Looking For

Proven experience in 1st/2nd Line IT Support within a corporate environment
Strong knowledge of Windows 11, macOS, and Microsoft 365
Experience with Active Directory, Okta, and SSO technologies
Familiarity with ITSM tools such as ServiceNow
Understanding of networking fundamentals (Wi-Fi, TCP/IP)
Excellent communication and customer service skills
Highly organised with a proactive, can-do attitudeWhy Apply?

Work in a modern Central London office
Join a collaborative and supportive IT team
Gain exposure to enterprise technologies and processes
Competitive day rate with an immediate start availableIf you enjoy solving technical problems, delivering exceptional customer service, and working in a dynamic environment, we'd love to hear from you.

Apply now or email your CV to me at (url removed)