Helpdesk Assistant

Description:

Are you a driven individual looking for your next step in an established business? How does working in a fast paced, forward thinking environment sound?

Search is recruiting for a Helpdesk Assistant to join a fun, lively service team within the Facilities Management industry. On a typical day, you will liaise with engineers, support incoming calls, emails, and automated work requests, log onto the internal system, and assist key accounts with administrative tasks.

35.5 hours a week:

Condensed shifts between 08:00 - 20:00
1 weekend working in 4 Main duties include:

Managing client accounts on various client portals
Being process-driven and adept at following instructions, ensuring all enquiries are properly logged and documented
Performing a range of administration tasks, including logging enquiries, maintaining records, and supporting key accounts
Assisting with ad hoc administrative tasks as required
Confidently managing incoming calls and queries, ensuring they are directed to the appropriate people or department
Handling escalations and escalating them as per the appropriate processThe ideal candidate:

Has office experience
Has excellent communication skills
Is capable of organising and prioritising personal workload
Has good IT skills, including Microsoft packagesThis position will suit a candidate who is prepared to work in a fast paced environment, who works well under pressure and is keen to progress within a successful organisation.

Please apply now or contact me on (url removed) if you need any further information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age