Helpdesk Advisor

Description:

Helpdesk Advisor - FM Provider - Milton Keynes - up to 30k per annum 

CBW is currently recruiting for a Helpdesk Advisor looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.

Hours of Work / Details:

Monday to Friday 
8:00am to 18:00pm
Office based 
Key Responsibilities:

Respond to client inquiries via phone, email, or chat, offering first-line support for facilities management issues
Identify, diagnose, and resolve issues related to building maintenance, equipment, and services in a timely and efficient manner
Record accurate records of client interactions, issues, and resolutions in the helpdesk ticketing system
Ensure a positive client experience by delivering friendly, courteous, and efficient service, you will be using the telephone to speak to people
Escalate complex issues to higher-level support teams or specialists when necessary
Assist clients in understanding and using company services effectively
Conduct follow-up activities to ensure client issues are fully resolved and to gather feedback on the support experience
Participate in training sessions and stay updated with the latest facilities management trends and support tools
Requirements:
High school diploma or equivalent required; associate or bachelor’s degree in Facilities Management, Business Administration, or a related field preferred
Previous experience in a helpdesk, customer service, or facilities management role is highly desirable 
Familiarity with facilities management software, basic understanding of building systems and maintenance procedures 
Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric approach
Relevant certifications such as Facilities Management Professional (FMP) or similar are a plus
CAFM experience   Please send your CV to Jordyn at CBW Staffing Solutions for more information