Details:
- Salary: £25,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Milton Keynes
- Date: 5 days ago
Description:
Role: Helpdesk Advisor
Salary: £25,000 - £30,000
Location: Milton Keynes
Hours: 08:00 – 18:00
Our client is seeking a proactive, positive, and customer-focused Helpdesk Advisor to join their new established shared service centre.
As a key player in this start-up environment, you will provide first-line support for facilities management issues, recording the calls on a job ticketing system and ensuring high levels of client satisfaction and operational efficiency.
You will be tech savvy and be a natural adopter of technology with the ability to be agile and multitask in areas beyond your remit. This role offers significant opportunities for career advancement.
Key Responsibilities:
Provide Technical Support: Respond to client inquiries via phone, email, or chat, offering first-line support for facilities management issues.
Diagnose and Troubleshoot: Identify, diagnose, and resolve issues related to building maintenance, equipment, and services in a timely and efficient manner.
Documentation: Record accurate records of client interactions, issues, and resolutions in the helpdesk ticketing system.
Customer Service: Ensure a positive client experience by delivering friendly, courteous, and efficient service. You will be using the telephone to speak to people.
Escalation: Escalate complex issues to higher-level support teams or specialists when necessary.
Training and Guidance: Assist clients in understanding and using company services effectively.
Follow-up: Conduct follow-up activities to ensure client issues are fully resolved and to gather feedback on the support experience.
Continuous Improvement: Participate in training sessions and stay updated with the latest facilities management trends and support tools.
Personal Attributes
A happy, positive, and can-do character with a desire to help people and solve their problems Ability to work effectively in a collaborative, team-oriented start-up environment
Willingness to adapt to changing priorities and handle multiple tasks simultaneously
Strong organizational skills with a keen eye for detail
Demonstrated ability to remain patient and empathetic when dealing with client issues
Skills / Qualifications:
High school diploma or equivalent required; associate or bachelor’s degreein Facilities Management, Business Administration, or a related field preferred
Previous experience in a helpdesk, customer service, or facilities management role is highly desirable
Familiarity with facilities management software, basic understanding of building systems and maintenance procedures
Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric approach
Relevant certifications such as Facilities Management Professional (FMP) or similar are a plus
If this is a position that you are interested in, please contact Callum or Tom on (phone number removed)