Details:
- Salary: £24,000 - 27,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: SS11 Nevendon Essex
- Date: 1 week ago
Description:
Job objectives and responsibilities
* To work as part of the Helpdesk and Admin team supporting operations
* To ensure the communication with our customer is always outstanding
* To provide strong support, accurate reporting and up to date figures to the operational teams, and customers
Main duties
* Answer Help Desk calls and input into both client and our systems accordingly but not limited to: -
* Answer the telephone within 3 rings and address enquiry
* Raise reactive call outs, PPM visits and Quoted works
* Monitor the on Shared Mailbox and action emails as necessary
* Close all jobs accurately across systems, in time to meet their SLA
* Assisting staff with queries as and when required
* Raising reports to drive efficacy and performance
* Helpdesk reporting;
* Ad hoc reports required by the customer for specific information
* Assisting with producing necessary documentation for audits when required
* Admin reporting;
* Assisting with filing and archiving
* Ensuring client portals are updated promptly with updates
* Obtaining stationary where necessary
* Helpdesk doing
* Support the requirements for Permits and submission.
* Managing multiple engineers’ schedules – Reactive, PPM and Quoted
* Ordering of materials and plant hire / Raising purchase orders
* Liaising and chasing sub-contractors/suppliers for schedule dates, organising with customer.
* General excellent administrative housekeeping– IE making sure any worksheets/Invoices are not only uploaded to customer portals but onto internal systems. Any vital information on the job is attached.
* Invoicing of reactive and quoted tasks upon completion
* Managing materials orders from order to delivery
* Billing
* Invoicing of reactive and quoted tasks upon completion
* Administration of timesheets and ensuring accuracy of work completed