Details:
- Salary: £25,000 - 28,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Glasgow
- Date: 1 week ago
Description:
Are you a problem-solver with exceptional communication skills? Do you thrive in a fast-paced environment and have a passion for providing top-notch customer service? CBW are recruiting for multiple Helpdesk Administrators a leading facilities management company in Glasgow. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling incoming calls, emails, and service requests with professionalism and efficiency. You will play a crucial role in coordinating our maintenance teams, ensuring that all issues are logged, prioritised, and resolved promptly.
Key Responsibilities:
Handle incoming calls, emails, and service requests in a timely and professional manner.
Log and prioritise service requests using our in-house management system.
Coordinate with maintenance teams and contractors to schedule and track service calls.
Provide accurate information to clients and update them on the status of their requests.
Maintain comprehensive records of all communications and service activities.What We’re Looking For:
Excellent communication and interpersonal skills.
Strong organisational skills and the ability to multitask effectively.
Previous experience in a helpdesk or customer service role is preferred.
Proficiency with computer systems and software applications.
A proactive attitude with a keen eye for detail.Why Join Us?
Competitive salary £25,000 - £28,000
Opportunities for professional development and career growth.
A supportive and friendly team environment.
The chance to work with a dynamic company dedicated to excellence in facilities management.If you’re ready to take on this exciting challenge, please apply online with an up to date CV