Helpdesk Administrator


Details:
  • Salary: £26,250 - Annum
  • Job Type: Permanent
  • Job Status: Full-Time
  • Salary Per: Annum
  • Location: Westhill Aberdeenshire
  • Date: 3 weeks ago
Description:

SKILLS & ATTRIBUTES:

The successful candidate will have the following:

* Practical experience in a similar role.

* Understanding of asset management principals and maintenance techniques.

* Understanding of planned and reactive services.

* A pro-active attitude.

* Excellent verbal communication skills and ability to form working relationships.

* IT proficient in Excel and Word

* The ability to form relationships with clients and to exceed customer expectation.

* Approachable demeanour and a demonstrable commitment to team working through flexible working hours.

* A knowledge of Health & Safety requirements.

* A commitment to continuing professional development.

* Excellent record keeping

RESPONSIBILITIES:

To ensure the satisfactory performance and further development of all tasks for which he/she is responsible including:

* Compliance with contractual requirements.

* Supporting client satisfaction and quality of service.

* Identifying and proposing innovations to improve service delivery

* Ensuring the company systems are implemented in a manner, which fully complies with all legal, qualitative, health, safety and environmental standards and other relevant guidance.

* Delivery of works as directed by their line manager to ensure satisfactory quality levels.

* Developing competencylevels through a commitment to continuing professional development.

* To maintain a driving licence to remain mobile at all times.

KEY DUTIES:

The operative will be expected to carry out the following tasks which should not be assumed as exhaustive,

* Ensure allocated tasks are completed to a high standard and in accordance with the monthly PPM task allocation and clients’ requirements.

* Provide assistance to the North Business Unit engineers as required with regards to Planned & Reactive services.

* Ensuring compliance of any contractors on site and monitoring RAMS.

* Monitoring logbooks on site are completed on sites after any PPM Reactive works are carried out.

* Monitor and plan handyman duties on various sites

* Ensure timesheets and work reports are completed by engineers whilst on site

* Report issues raised by client/contractors/ Engineers to line manager

* Monitor and ensure compliance on Maximo

* Induct and supervise Contractors on site

* This list is not exhaustive and you may be asked to perform other duties within the scope of the contract

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