Helpdesk Administrator

Description:

Helpdesk Administrator
Wythenshawe, Manchester
12 Month Contract 

1st Step Solutions are working on behalf of a National M&E Contractor that have a requirement for an Helpdesk Administrator to join them on a 12 month contract. This is a full time office based position.

Duties:
- To support in the provision of maintenance services with day to day activities.
- Ensure that defined administrative functions of the department are carried out in a timely efficient manner.
- Maintain record keeping systems for the department, some of which will be computerised.
- Open and distribute all incoming mail.
- To answer all telephone calls regarding maintenance, income generation, energy and relay information to the relevant manager.
- Assist the Manager, Operations Manager with all typed and computer generated correspondence, written documents and procedures.
- General day to day administrative duties
- To own, maintain and update the site CAFM system in relation to all reactive tasks under their control and management.
- Updating of the system with information from sub-contractors.
- Updating of the system with information from operational staff members.
- To promote a culture of customer service to both internal and external customers and partners and to liaise with other departments regarding issues if required.
- To undertake any other reasonable tasks and duties relevant to the post and grade as may be determined by the Contract Manager/Helpdesk Manager.

Skills/Experience:
- Good knowledge of computers and software.
- Performing in a busy and demanding Office Environment.
- Previous customer experience, able to provide a professional and supportive Customer Service.
- Maintain accurate data records