Help Desk Operator

Description:

Helpdesk Operator

Warwick – Onsite

£29,000 – £32,000

VIQU are partnering with a leading organisation to recruit a Helpdesk Operator to provide first-line IT support across the business. This is a hands-on opportunity for an experienced Service Desk professional to broaden their technical knowledge while supporting users across multiple UK locations. The successful candidate will work across a varied Microsoft environment, including Intune, Entra ID, Microsoft 365 and Windows 11, alongside hardware, mobile devices, printers and business systems. This is an ideal opportunity for someone with a strong customer-focused approach who enjoys troubleshooting and wants to continue developing their IT career within a busy support environment.

Key Responsibilities of the Helpdesk Operator:

Act as the first point of contact for IT support requests, providing effective first-line technical assistance
Log, prioritise, investigate and resolve service desk tickets within agreed processes
Troubleshoot Windows 11, Microsoft 365, desktop hardware, printers, mobile devices and business systems
Support and administer user devices through Microsoft Intune
Assist with user accounts, access and devices across Microsoft Entra ID and Active Directory
Provide remote and face-to-face technical support to users across Warwick and wider UK locations
Set up, configure and maintain IT equipment, applications and user devices
Support SharePoint and other Microsoft business applications
Create and maintain user guides, training materials and IT documentation
Work closely with infrastructure teams and external suppliers to investigate and resolve technical issues
Key Experience Required of the Helpdesk Operator:

Proven experience working within a Service Desk, Helpdesk or first-line IT support environment
Strong hands-on experience supporting Microsoft 365, Windows 11 and desktop applications
Practical experience with Microsoft Intune and Entra ID
Strong troubleshooting experience, particularly across hardware, software and printer-related issues
Experience with SharePoint would be highly desirable
Good understanding of Active Directory and user account administration
Strong customer service and communication skills, with the ability to support users at different technical levels
Ability to manage and prioritise multiple support tickets and tasks effectively
A proactive approach to problem-solving with a genuine desire to develop technical
Apply now to speak with VIQU IT in confidence, or reach out to Harjot Singh via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment