Details:
- Salary: £12 - 14 - Hour
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Hour
- Location: Horsham West Sussex
- Date: 1 week ago
Description:
£12-14
Location-Horsham, West Sussex
Job description
Our client in Horsham is looking for a help desk admin to join there team on a temporary basis. This role is expected to last until the end of September, but possibly could result in a permanent job for the right person.
Responsibilities:
Identify client requirements through telephone, Request Portal, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in a CAFM System to deliver KPIs.
Record and respond to Compliments and Complaints.
Produce Quotations, chase approvals and arrange for work to be carried out via raising Purchase Orders to subcontractors and arranging for access to Site.
Achieve closure of Work Orders to financial deadlines to ensure prompt payment.
Take ownership for managing Work Orders from the first telephone call through to client feedback following completed works and manage electronic filing.
Identify improvements to standard procedures to ensure that controls exist, and information is shared to proactively protect against risks/service failure.
Develop strong relationships with the client, direct customers, colleagues, and subcontractors, sharing knowledge and experience with the wider team.
Act as Fire warden and first aider- Full training to be provided
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
Candidate Profile:
Experience of delivering excellent customer service in a client facing environment.
Result Driven and the ability to plan, organise and work independently.
Effective organisational skills.
Excellent written and verbal communication skills.
Experience in managing complex administration using a CAFM System or equivalent.
Knowledge of work permit process and clear understanding of risk Assessments and Method Statements.
Working Hours: Mon-Fri 08:00 -17:00, Sat and Sunday availability.
Rate is £12-14
Job Types: Full-time, Temporary contract, Temp to perm
Pay: £12.00-£14.00 per hour