Healthcare Assistant

Description:

Hi,

We are looking for a Care Assistant with experience in the UK Healthcare Sector (minimum 2 year) who can work on a permanent basis for one of our client based in Wembley, London.

Role:

You will work within our team to provide support to people who live within the service. The support you provide will develop confidence and build everyday skills based on the customer’s interests, goals and aspirations. This will be achieved by working effectively within the team to provide a high quality, progressive and flexible service, which recognises and responds to the customer’s needs and rights and enhances their quality of life. You will work within the team in a person-centered approach through mentoring and training to promote selfawareness, personal growth and to ensure each customer has a voice with regards to decision making and lifestyle choices, regardless of their mental capacity. You will always be a positive role model and work to inspire the team, by leading by example, to maintain the highest standards in everything you do. You will develop meaningful working relationships with customers and assist in the development of communication skills, promoting individual choice and decision making. In this way, they are supported to develop confidence, individuality and purpose. Working as part of a team, you will work to a person centred support plan to meet the outcomes and life choices of the people you support. You will help provide a safe, effective, caring and responsive support to all customers within the service and to demonstrate the same attributes to customers from other services. You will also support the management team in all aspects of running the service, providing excellent outcomes for the customers.

Core Responsibilities: To follow management instructions, training and guidance to work with the management team and your colleagues, to achieve the highest quality of care and positive outcomes for the customers that we support. • Support the customers with all aspects of daily living as specified in their care plans and according to the individuals’ preferences. • To understand each customer’s individual needs in all aspects their daily living. To be able to communicate with them to promote choice, dignity and respect at all times. • Follow any specialist guidelines set out for each customer. This includes but is not limited to: personal care / laundry / food preparation / assistance with eating / assistance with health issues/ behaviours / mobility etc. • Keep yourself updated with the guidelines for each customer by referring to them regularly. • Follow the 24-hour programme for each customer, to support them with their developmental needs during their activities and routines in the community and their routines in the house. • Work with the customers to prepare and cook meals according to their preferences, dietary and nutritional requirements following their care plans. Serve / assist with meals adhering to any eating and drinking guidelines. • Ensure all tasks as laid down by the management team are completed on every shift. Carry out the routines of the house to suit the customers who live there; we are in their home and are there to support them. • Take responsibility for ensuring that all necessary paperwork is completed for every shift before leaving shift. This includes but is not limited to the daily logs and all care records. • Complete finance records accurately including petty cash and customer’s personal account. • Deal with and follow up on any queries from external professionals / family on behalf of all the customers and ensure you keep all the team and the key worker updated. • Answer the telephone courteously and deal with any messages appropriately or pass them on to the appropriate person, giving full contact details and a brief reason for the call. Make sure the communication book / diary has been updated with relevant information. • Keep yourself updated with any changes to the procedures for the house / customers / company, using all communication processes at your disposal – for example but not limited to; telephone, email, customer daily logs, monthly summaries, individual guidelines, handover procedures, house communication book / diary etc. • Work within the regulations as defined by the Care Quality Commission and all Health and Safety regulations. In order to comply, you must follow all management instructions and processes laid out at the service. • Take responsibility for all health and safety practices whilst at work, to safeguard yourself, your colleagues, the customers and any visitors. • Regularly attend and contribute positively to team meetings, supervision meetings and annual appraisals. You are expected to bring to these meetings any information which is required. Ensure meeting notes are read and signed for if you are unable to attend. • To be a good team player and have a positive interaction with your staff team. • Be able to find solutions as a team, or know who to go to or contact in order to work out a solution • Provide sleep-in duties as specified on the rota and according to the needs of the service. • Whilst on a sleep-in duty you may be called upon in the case of an emergency occurring during the sleepin hours. • Help with collaborative working across all sites to ensure we provide the best service for all our customers. Thus, promoting a supported and well represented service.

Key Worker Responsibilities: You are expected to work on your own initiative to support your key customer(s) in the following areas:

• You are required to key work or co-key work at least one customer as specified by the Management team.• Provide emotional support by interacting with the customers and helping them identify where things are not working for them and support them to make changes.• By effectively communicating with your key customer(s) ensure their choices are being respected and they are supported to live how they wish to. • Work with your key customer(s) on developing activities which they enjoy, through talking with them / observations. • Make sure the service is developing the life and social skills of your key customer(s). To make changes where this is not the case. • Liaise or where necessary support your key customer(s) to liaise with their family. • Carry out regular checks on their clothes and shoes, bed linen etc and replace when required. • Ensure your key customer(s) has all the toiletries they need and replace when required. • Ensure daily logs for your key customer(s) are up to date, accurate and well written. • Ensure your key working folder / action plan is up to date, meetings and outcomes documented. • Complete monthly summaries on time as stipulated by the management team. • Make sure all the necessary medical appointments are made for your key customer(s). • Plan ahead for your key customer(s) medical appointments and ensure all medical visit forms are appropriately filled out with all the information which may be required for the appointment clearly documented on the form or filed with the form. • Follow up all appointments where necessary e.g. test results / booking ongoing appointments. • Scan and file in the correct section of the correct folder all the paperwork relating to your key customer(s). • Ensure all equipment used by your key customer(s) is serviced on time and is well maintained and safe to use. Be familiar with where the records are kept. • Carry out weekly checks on your key customer(s) medication and report to your House Leader immediately if they are running short of anything, before they run out. • Prepare for and attend review meetings. • Review your key customer(s) care plan and risk assessments on a monthly basis and work with the management team on any changes which need to be made.

Information and Communications Technology (ICT) Responsibilities: You are required to be responsible for your own practice and for accessing and applying the information made available to you. • To use SharePoint document management system to correctly file and retrieve customer and service information. • To be able to navigate our SharePoint site to access our policies & procedures and templates and forms. • To be able to compile documents using Sunrise Care templates in both Word and Excel for use in your everyday practice. • Be self-sufficient and use all the organisation’s technology platforms to update your own personal details and be able request your own annual leave. • To use current email provider and rostering systems for communication with your management team and your colleagues. • To be able to use the companies telephone system, including transferring calls. • To be able to navigate the company’s daily log system and report any issues to the management team. • To report any issues with the company’s technology and keep the management team informed of any difficulties if you are not able to resolve them yourself. • Be able to access the appropriate online sites, i.e. training. • Be able to access and use work-based Apps from your mobile devices.

Medication Responsibilities:

You will take full responsibility for the medication for each site. • Dispense, Administer and record medication in line with the company procedures and guidelines and keep yourself updated with any changes. • Be aware and keep yourself up to date with all protocols and guidelines for each customer regarding their medication and any changes regarding these. • Be responsible for your own re-training annually for medication. • Follow all instructions around medication as laid out by the management team and ensure the medication is properly handed over and you have completed your checks at the beginning and end of each shift

Waking Night Responsibilities: For staff who only work night shifts, you will be required to carry out all of the above responsibilities apart from the key worker responsibilities. Instead you will be required to:

• Monitor customers who require constant observation via monitors throughout the night. • Complete hourly checks and fill out logs. • Clean the living room, hallway and kitchen floor, and downstairs bathroom. • Do wheelchair clean and checks weekly. • Complete ironing each night for the customers whose laundry was done in the day. *If you cover the waking night shift you will be required to complete the waking night responsibilities

Ideal candidate will need to have the following things:

1. NVQ Level 2 in Health and Social Care

2. Enhanced DBS certificate (should be on update service)

3. References covering 3 years of their work history.

4. Online and Practical Training Certificates.

5. Right to work in the UK

* NOTE: This is only a permanent vacancy and there is no SPONSORSHIP involved. And this vacancy is only for people residing in the UK