Details:
- Salary: £60,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: BS16 Mangotsfield South Gloucestershire
- Date: 1 day ago
Description:
Head of Service Delivery
Bristol
Up to £60,000
We are partnering with an established service-led organisation to recruit a commercially minded, customer-focused Head of Service Delivery. This high-impact leadership role offers the opportunity to shape service strategy, inspire high-performing teams and deliver excellent outcomes across a portfolio of managed service contracts.
Reporting to a senior leader, you will own the vision, strategy and operational performance of the Service Delivery function. You will ensure service commitments are achieved, strengthen client relationships and build a culture of accountability, collaboration and continual improvement.
Key responsibilities
* Lead, coach and develop service managers, creating a high-performance, service-led culture.
* Translate service strategy into clear priorities, measurable objectives and effective operating plans.
* Own service performance, resource planning, capacity and reporting against SLAs and KPIs.
* Act as a senior escalation point, resolving complex issues and protecting service continuity.
* Build trusted client relationships and use feedback and performance insight to drive service quality, customer satisfaction and cost efficiency.
* Provide visible leadership across the Service Delivery function, creating a high-performance and service-led culture.
* Translate the organisation’s service strategy into clear priorities, measurable objectives and effective operating plans.
* Act as a senior escalation point for service issues, leading a swift and coordinated response to protect service continuity.
* Anticipate risk and proactively mitigate potential or actual service disruption.
Experience Needed
* Previous senior-level service delivery or service management experience gained within managed services, technology or another complex environment.
* Demonstrate a strong record of improving services, leading multidisciplinary teams and managing senior customer relationships.
* Practical knowledge of ITIL (Ideally ITIL4).
* Confidence in analysing service KPIs, along with excellent communication, governance and influencing skills, is essential.
If you are an accomplished service delivery leader ready to make a visible impact, we would welcome a confidential conversation. Apply today or contact the recruiting consultant for further details. Successful candidates can expect a salary of up to £60,000, along with an enhanced benefits package.
Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area