Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Reading Berkshire
- Date: 2 weeks ago
Description:
Remote Opportunity and Sponsorship available)
The role is based in the UK with responsibility for the UKI & Europe region – need Oracle delivery expert
Responsibilities:
* Oversee the entire Managed Services lifecycle, from service transition to ongoing support and continuous service improvement in Oracle projects
* Setting the vision for regional delivery, devising an effective operating model, assuring team cohesion / performance and developing capability / skills as required
* Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our customers and establish long-term partnerships
* Develop and implement service delivery strategies and standards that align with industry best practices (ITIL, ISO etc.)
* Integrating delivery teams & capabilities into a single common operating model driving consistency, quality and efficiency in all delivery operations
* Managing delivery capabilities in line with an agreed budget, headcount and associated service delivery obligations and objectives
* Ensuring contractual obligations are met with changes made as required via appropriate governance controls
* Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively communicating potential issues
* Manage risks and ensure compliance with relevant regulations and security standards
* Monitor and analyse service performance metrics, identify areas for improvement, and implement corrective actions
* Support new business opportunities and account growth within existing customers for Managed Services
* Foster a culture of continuous improvement within the team, promoting collaboration and knowledge sharing
* Recruit, hire, and develop a high-performing team of professionals
Requirements
* Minimum 10 years of experience in leading and managing IT services delivery teams
* Proven track record of success in a Managed Services environment with both onshore & offshore delivery
* Strong understanding of ITIL and other relevant service delivery methodologies
* Excellent communication, interpersonal, and presentation skills
* Ability to build and maintain strong relationships with clients and internal stakeholders
* Proven ability to lead and motivate teams
* Financial acumen and budget management experience
* Experience in supporting new business & account growth
* Excellent analytical and problem-solving skills
* Experience in a fast-paced, client-focused environment
* Strong influential personality with effective negotiating skills
* Ability to shape, adapt and improve processes