Head of Service

Description:

Service in leading the companies Service Division. The Head of Service will be responsible for over 250+ Service contracts and break fix calls with a turnover Circa. £3m. Leading a team of 15-18 Service Engineers, plus 5 office staff. The HOS will drive productivity, maximize efficiency, and deliver the highest levels of service. The role will involve overseeing daily operations, analysing performance metrics and job profitability including over responsibility for the Service Division profit and loss.

Office-based with regular travel to customer sites, they will have visible presence in the field creating and maintaining customer relationships. This role, will require a strong decision maker, providing clear direction, inspiring others, teamwork, and collaboration. Planning, and organizing is key as well embracing change and creating new more efficient processes as a new IT platform will be rolled out intimately. Ultimately, to deliver high-quality results that meet and exceed customer & Business expectations.

Head of Service Position Overview

Some of the key responsibilities and duties include;

Overall responsibility for the Byworth Service department
Direct line management Service team (field engineers & office staff)
Ownership of all Service Jobs
Maximising productivity and minimise costs
Overall responsibility for Service Profit and Loss
Maintain profit margins and hit revenue and growth targets
Promote and ensure safe working practices
Conduct goal setting and performance reviews
Ensure compliance with training
Manage van stock holding and engineer resources
Develop trainees
Investigate warranty claims
Complete management administration and reporting to the board

Head of Service Position Requirements

Previous roles held heading up and growing a demanding Service Division
Ability to review and understand Business Information and Data
Strong Commercial awareness
Experience with Field Service IT packages an advantage

Head of Service Position Remuneration

Salary and full package are open for negotiation (all based on experience)Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer