Head of Repairs

Description:

Head of Repairs
£77,000 per annum
Maidstone
Full-Time
Permanent
It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities.
We're excited to recruit for a Head of Repairs to lead one of Golding's most visible and important customer services. This is a fantastic opportunity to shape our in-house Repairs Service, driving performance, customer satisfaction, and continuous improvement during an exciting period of transformation.
We're proud of our strong track record and the positive difference we make every day. Following an exceptional regulatory inspection outcome and achieving C1, G1 and V2 ratings, we're entering an exciting new chapter of growth and transformation.
Our (Apply online only) Corporate Plan sets out bold ambitions for the future. Over the next four years, we'll continue to strengthen our culture, invest in our colleagues, embrace innovation, and deliver excellent services for our customers.
We want Golding to be a place where people feel valued, supported and empowered to do their best work, because we know that when our colleagues thrive, our customers and communities do too.
What you'll be doing
As Head of Repairs, you'll provide strategic and operational leadership for Golding's in-house Repairs Service, ensuring safe, compliant, customer-focused and value-for-money repairs across our homes.
This is a broad and influential role, leading the DLO across responsive repairs, damp and mould, disrepair, structural repairs, insurance works, permissions and specialist maintenance, with accountability for performance, compliance, budgets, productivity, service quality and customer satisfaction.
You'll use data, customer feedback and complaints learning to improve services, resolve issues well, reduce repeat issues and strengthen trust in the repairs service.
You'll also lead and develop managers, supervisors and technical teams, creating a high-performing, customer-focused culture where colleagues are supported to deliver a responsive, reliable and effective repairs service.
More about you. What can you bring?
You'll hold an HNC/HND or equivalent professional qualification in a construction or property-related discipline, alongside strong technical experience in building pathology, damp and mould, structural defects and property maintenance. A degree-level qualification, professional membership or additional leadership qualification would be advantageous.
You'll have significant senior leadership experience in responsive repairs, maintenance or property services, with experience leading a DLO, including multi-trade operatives, supervisors and managers. You'll bring a strong focus on performance, service improvement, customer satisfaction, complaints learning and achieving the right outcomes for our customers.
We're looking for a visible, collaborative and customer-focused leader who can bring people with them, use insight to drive improvement, and balance operational delivery with long-term service development. You'll also hold an appropriate health and safety qualification such as IOSH Managing Safely or equivalent.
When and where you'll be doing it
You will enjoy a 40 hour working week and earn an annual salary of £77,000 dependent upon your knowledge, skills and experience.
Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
You'll be joining at a time when repairs is central to our customer experience ambitions, with the opportunity to influence service improvement, shape how we use insight and data, and make a visible difference to customers and colleagues.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
You'll get:
· 28 days annual leave per year (plus bank holidays and Christmas Closure)
· 2 x Golding give back volunteering days
· Regular opportunities for training (upskilling and cross skilling)
· Company Pension contribution and life assurance
· Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
A full driving license and DBS are required for this role.
Closing Date: Thursday 23rd July 2026
Interview dates:
Stage 1 - 5 and 6 August 2026, via MS Teams
Stage 2 - 13 and 14 August 2026, in person at our Maidstone office
We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.
Please note we will be sifting applications throughout and reserve the right to close the vacancy early if we find suitable candidates