Head of Managing & Sustaining Tenancies

Description:

Are you passionate about making a difference in communities and ensuring tenants feel valued and supported? We are seeking a dynamic and strategic Head of Managing & Sustaining Tenancies to lead and innovate within a Neighbourhoods team, ensuring tenants are at the heart of all decisions. This role is offered on a Fixed Term Contract for 6 months and can be offered on a fulltime or part time basis. 

The role: 

•    Foster an environment of innovation and empowerment.
•    Ensure robust financial management.
•    Promote a culture of empowerment to enhance service delivery.
•    Collaborate with Heads of Service to achieve business objectives.
•    Develop and implement tenant sustainability strategies.
•    Use data strategically to improve tenancy management.
•    Lead neighbourhood teams to support tenant skill development
•    Implement Neighbourhood Improvement Plans.
•    Innovate in neighbourhood, tenancy, and anti-social behaviour management.
•    Develop asset management plans and oversee new developments.
•    Ensure high standards in contract management, health, safety, and governance.
•    Ensure compliance with service contracts and performance targets.
•    Enhance mobile working for better tenant interactions.
•    Support flexible working arrangements for neighbourhood teams.
•    Participate in the out-of-hours rota for management support.

The Candidate: 

•    Degree in a relevant discipline or professional qualification (CIHCM preferred).
•    Significant senior management experience in accommodation services.
•    Experience in community safety and anti-social behaviour services.
•    Strategic delivery of customer engagement.
•    Excellent influencing and negotiating skills.
•    Knowledge of Health and Safety in sheltered/supported housing.
•    Proven ability to build collaborative relationships.
•    Contract management experience.
•    Significant experience in risk management.
•    Full UK Driving Licence and access to a car.
•    Excellent communication and presentation skills.
•    Evidence of report writing and presenting to boards and committees.

If you're ready to make a significant impact in communities and lead with passion and innovation, we would love to hear from you