Details:
- Salary: £40,000 - 60,000 - Annum
- Location: BL5 Little Hulton City and Borough of Salford
- Date: 1 month ago
Description:
The Company
You will join an industry leading business who manufacture an innovative product, enjoy year on year growth and have ambitious future plans working with there global customer base.
The Role
The Company is continuing to invest significantly in its business, people & processes and is therefore expanding its post-sales & customer service team that provides first class support to our customer and our products globally. This role is to head up a new Customer Service Team in the business which includes the Customer Support, Field Operations and Repairs functions. The role will have responsibility for developing and executing strategic planning to maintain our levels of exceptional post sales customer service. Key Responsibilities-
* Develop and execute strategic planning to maintain our levels of exceptional post sales customer service
* Ensure the Field Operations, Customer Support & Repairs continue to deliver a joined up customer service and identify any opportunities for improvement
* Monitor Key Performance Indicators and service outcomes to maintain or better service levels in accordance with contractual terms
* Establish an effective issue reporting process that identifies trends to enable suggested resolutions to be presented to the appropriate functions
* Ensure accuracy of inventory at customer depots, suppliers and throughout the returns/repairs process
* Use applicable techniques for forecasting, planning and resource management
* Identification of any process improvements that support our passion for Sustainability and responsible business operations
What you’ll need to succeed
You will have a minimum of 5 years’ experience working in Customer Service, Warranty and / or Aftersales Manager within a Manufacturing or Product environment. You will have demonstrable drive to improve operational efficiencies, the ability to interpret & analyse data and present information / reports to multiple stakeholders. Excellent communication both written and verbally, you will be looking for an exciting commercial challenge where you can make a significant impact within the business.
What you’ll get in return
You will receive a competitive salary plus benefits including bonus, healthcare and life insurance.
What you need to do next
If potentially interested, please apply at your earliest opportunity or for a confidential discussion please contact Colin Leach at Rise Resourcing