H2H Customer Service Coordinator

Description:

H2H Customer Service Coordinator (Maidenhead)

Location: Maidenhead - SL6 4XE (Hybrid = 4 days in the office/1 day from home)

Working Hours: Monday - Friday: between 08:00 - 20:00 & 1 Saturday per month 09:00 am - 13:00 pm (paid as overtime)

Pay Rate: £13.00

Are you looking for a role that makes a difference to people's lives? Do you enjoy speaking to a variety of different customers?

An excellent opportunity has arisen for a Customer Service Coordinator to join our friendly team based in Maidenhead **Full time**

Our client manufactures specialist medical food and equipment for enterally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs.

The customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. There is a 3-month training programme overseen by our team trainer.

Benefits you'll love:

Option to work two set days from home every week
Opportunity for overtime paid at an enhanced rate
Free on-site parking
Onsite canteen including a Starbucks station
Onsite gym including a peloton bike
Outside seating areas
Team social events
Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
Access to employee assistance programmes including financial advice and counselling services
Full training provided

Pay Rate and Hours (Full time):

Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and

09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.

37.5 hours per week. 7.5 hours per day.

£13.00 per hour

1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75) On call segments (paid as additional, at an enhanced rate)

Responsibilities:

Provide the highest levels of customer care to both patients and health-care professionals
Stock check and arrange patient deliveries via telephone and email
Answer patient and stakeholder enquiries, resolving all queries that might arise ● Troubleshoot feeding pumps
Use our internal database (CRM system) to place orders and log all patient and health-care professional communication
Communicate with internal & external stakeholders by phone & email
Manage daily workload as delegated by lead coordinator

Requirements:

Experience in customer service preferred but not essential
IT Proficient
Proficient in using two monitors
Professional and confident telephone manner
Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens)
Able to drive or reach site with ease

The anticipated length of assignment is 12 months, subject to review after 12 months

Randstad acts as an employment business for the supply of temporary workers. Randstad is an Equal Opportunities Employer.

By applying for this temporary role your details will be submitted to Randstad. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Randstad Business Support is acting as an Employment Business in relation to this vacancy