Guest Services Assistant

Description:

Guest Services Assistant

Longleat Forest | £13.20 per hour

Start every break with a warm welcome

From check-in to check-out, you'll help guests settle in, answer their questions and make sure everything runs smoothly. It's about great service, quick solutions and being the person people turn to.

What you'll be doing

Checking guests in and welcoming them to the village

Answering questions by phone and in person

Logging maintenance issues and helping with activity bookings

What's in it for you

Free day passes and access to leisure facilities (including the spa)

Discounts on breaks and in our shops and restaurants

Bonus scheme and recognition rewards

A supportive, friendly team

Career development and in-role training

Your working hours

Part-time contract, with shifts falling between 8:30am and 10:30pm

You will be contracted to work a guaranteed minimum of 64 hours over a 4‑week period. You may be asked to work additional hours in line with operational requirements

This role includes evenings, weekends and bank holidays

About you

Friendly, confident and clear when communicating

Comfortable with booking systems (or happy to learn)

Calm under pressure and quick to solve problems

Our values

Each colleague at Centre Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out : We care, we're brave, we're determined and we're naturally us.

Sound like your kind of job?

Apply online today - interviews will be held on 16th June 2026

Working here

Check your route before applying - Longleat Forest, (BA12 7PU) isn't easily reached by public transport:

Closing date: 15th June 2026

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Centre Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process