Details:
- Salary: £38,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Greater London Bloomsbury
- Date: 4 days ago
Description:
Role: Guest Relations Manager
Hours: 40 hours per week
At Holiday Inn London Bloomsbury, we're passionate about creating memorable guest experiences. We're looking for a personable and proactive Guest Relations Manager to be the face of our hotel, ensuring every guest receives outstanding service from arrival through to departure.
Nestled within Russell Square Gardens in the heart of Bloomsbury, Holiday Inn is a vibrant 317-bedroom hotel operating under the globally recognised IHG brand. Following a recent refurbishment, the hotel offers a Starbucks coffee bar, the Media Lounge, the stylish Artful Critic Bar, 13 versatile meeting rooms and a spacious ballroom, making it a dynamic destination for both business and leisure guests.
What You'll Do:
Deliver exceptional guest experiences and act as a visible presence throughout the hotel.
Welcome VIPs, loyalty members, corporate clients and group arrivals.
Manage guest feedback, complaints and service recovery effectively.
Monitor guest satisfaction and online reviews, helping drive continuous improvement.
Work closely with operational teams to ensure seamless service delivery.
Support hotel-wide service excellence initiatives and brand standards.
What We're Looking For:
Experience in Guest Relations or Front Office in a Hotel leadership role.
Excellent communication and relationship-building skills.
Strong problem-solving abilities and experience resolving guest concerns.
A genuine passion for hospitality and delivering exceptional service.
Organised, proactive and able to thrive in a fast-paced environment.
What’s In It For You:
28 days holiday, rising to 33 with length of service (including bank holidays).
Access to ILH Training Academy programmes, apprenticeships and supported study
Holiday Purchase Scheme
Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
Interest‑free Season Ticket Loan
Workplace Pension
Team member flat rate and 50% friends and family hotel discount
50% discount across ILH F&B outlets
Discounted drinks at Blooms Café
Employee‑funded Health Cash Plan
Local Bloomsbury discounts
Early Pay access
Shopping discounts with selected retailers
Salary sacrifice schemes including nursery care, cycle to work, and technology
Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
Join Our Team
If you're passionate about creating exceptional guest experiences and want to be part of one of London's leading hotels, we'd love to hear from you!
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