Guest Experience & Reservations Advisor

Description:

Hertford | Up to £25,396 + bonus | Full training | Career progression

Do you love helping people and solving problems and can you communicate confidently on the phone and in writing?

Tablebook.me is hiring a Guest Experience & Reservations Advisor to join our growing team in Hertford. We support some of the UK’s most exciting restaurants by managing bookings with care, precision, and personality, giving guests a brilliant experience, even when things change quickly.

This role suits someone who stays calm under pressure, keeps details spot-on, and enjoys working at pace while juggling multiple guest enquiries.

What You’ll Be Doing

Speaking with guests by phone and email to secure bookings at fantastic restaurants
Managing reservations quickly and accurately, ensuring details are always correct
Handling real time changes and issues calmly (late bookings, amendments, special requests, no-shows, etc.)
Sending confirmations and responding to guest enquiries with a professional, friendly tone
Balancing multiple priorities at once while keeping service standards highWhat We’re Looking For

A confident communicator with excellent telephone and written communication skills
Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast paced environment
Calm, proactive, and solutions focused, you enjoy problem solving in real time
A supportive team player who takes pride in doing things properly
Flexible and reliable, comfortable working a set rota that includes evenings and weekends, within business hours of 9am to 9pmCustomer service experience is helpful, but not essential, we provide full training. What matters most is your communication, organisation, and reliability.

Why Join Tablebook.me?

Up to £25,396 starting salary + performance bonus
28 days holiday + pension scheme
Full onboarding, training, and clear development pathways
Modern, comfortable office in central Hertford
Work with iconic restaurants across the UK
Join a growing company with exciting plans
Supportive, close knit team
Fast-paced role where no two days are the sameWorking Hours

Full-time, 40 hours per week on a set rota
Business hours: 9am to 9pm, 7 days a week
Includes some evenings and weekends on rotation