Groups Manager

Description:

Role: Groups Manager at Holiday Inn, Bloomsbury

Nestled in Russell Square Gardens in the vibrant heart of Bloomsbury, Holiday Inn London Bloomsbury is a bustling hotel with 317 bedrooms, a popular Meetings & Events operation, and a diverse mix of leisure, corporate and group business. As part of the globally recognised IHG brand, we pride ourselves on delivering outstanding guest experiences whilst creating exciting career opportunities for our team.

We're looking for an experienced and commercially minded Groups Manager to lead our Groups Department. This is an excellent opportunity for someone with a strong background in group reservations, hotel sales, revenue management, or commercial operations who thrives in a fast-paced hotel environment and enjoys building relationships, driving performance, and developing teams.

About the Role:

As Groups Manager, you'll take ownership of the hotel's groups business, overseeing everything from enquiry and quotation through to contracting, forecasting and operational delivery. You'll work closely with Revenue, Sales, Reservations and Operations teams to maximise group revenue, improve conversion, and ensure every group booking is managed seamlessly from start to finish.

You'll also lead and develop the Groups Team, implement best practice processes and SOPs, and build strong relationships with key clients including tour operators, travel agents, corporate customers, educational institutions and event organisers.

What You’ll Do:

Drive group revenue performance and conversion across all market segments

Review and negotiate group quotations, contracts and commercial agreements

Manage forecasting, reporting and business analysis for group business

Identify opportunities to grow revenue through upselling and additional services

Build and maintain strong client relationships to secure repeat and new business

Oversee the day-to-day operation of the Groups Department

Ensure all bookings, rooming lists, deposits and contracts are managed accurately

Lead, coach and develop the Groups Team

Work collaboratively with Revenue, Sales, Front Office, Finance and Operations teams

Continuously improve departmental processes, service standards and compliance procedures

What We're Looking For:

You’ll have previous experience within Group Reservations, Hotel Sales, Revenue Management or Hotel Operations

Leadership or management experience within a hotel environment

Strong commercial awareness and understanding of revenue principles

Experience using OPERA PMS

Excellent communication, relationship-building and negotiation skills

Strong analytical and reporting abilities

Ability to prioritise and manage multiple tasks in a fast-paced operation

Experience within a high-volume London hotel would be advantageous

What's in it for you?

     28 Days Holiday pro-rata increasing with length of service up to 33 days

    Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25

    Free meals on duty

    Pension scheme

    Access to employee assistance programme

    Career development and progression opportunities across the hotel and wider group

    Employee recognition and reward programmes

    Training and development opportunities

    Discounted food and beverages

    Friends and family accommodation rates

    Cycle to Work scheme

    Uniform provided where applicable

Why Join Us?

This is a fantastic opportunity to play a key role in the commercial success of one of Central London's busiest hotels. You'll have the chance to influence revenue performance, develop client relationships, lead a dedicated team, and make a real impact on the guest experience.

If you're a commercially focused hospitality professional who enjoys building relationships, leading teams and driving results, we'd love to hear from you