Group Loyalty Manager

Description:

Ready to be challenged and work with a leading name in the industry?

This could be the new job you hoped the new year would bring!

What can I expect:

As our Group Loyalty Manager, you'll be at the forefront of enhancing our customer experience and driving loyalty among our 1.2 million members. Your main objective - analyse customer purchasing habits and craft irresistible product initiatives delivered through our exclusive Club mailer, ultimately boosting store visits and basket spend.

Here's what your role entails:

???? Emails to our legacy database:

Strategizing and planning the mailer schedule in collaboration with department heads and category managers.
Analyzing mailer data to optimize performance, ensuring emails are delivered effectively and offers are successful.

????️ Organization and Production:

Curating engaging content for our registered club mailers, maintaining our brand voice and style.
Ensuring accuracy and effectiveness of all linked content and store listings.

???? Engagement Management:

Supporting garden centre teams and customers, providing relevant reports and metrics for success measurement.
Analyzing loyalty data to identify opportunities for improvement and assisting in delivering best practices.

???? Administration:

Handling administrative tasks such as loading club cards and managing card stock levels.

What do I need?

A data-driven mindset with an ability to analyse customer behavior.
Excellent communication skills and able to collaborate across departments.
Experience in loyalty program management and email marketing is a plus.And the company?

A trusted name with a great reputation. They invest in their people and this is reflected in their staff retention!

Ready to find out more? Give Jordan a call on (phone number removed) - I'll be happy to discuss the above in further detail