Graphic Communications Sales Specialist

Description:

Change your job, change your workplace, change your future...

We are actively building diverse teams and welcome applications from everyone

Role: Graphic Communications Sales Specialist
Located: Field based- Nationwide
Package: Competitive pay, plus bonus, car allowance or company car and excellent company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing

* Responsible for coordinating and delivering customer visits to the GC Demonstration Centres and trade show environments, ensuring equipment is always correctly maintained and well presented. Ensuring that demonstrations are delivered to the highest quality to demonstrate the functionality of the hardware products and associated software to customers at the appropriate point in the sales cycle.

* To support both the direct and indirect channel with consultancy and training, taking the technical lead in designing hardware centric solutions, advising both sales colleagues and customers alike on appropriate configurations and workflows.

* Responsible for solution design, turning customer requirements into deliverable hardware configurations incorporating finishing equipment as appropriate in order to assist with winning business.

* Work with the software architects to deliver end-to-end solutions in line with the customers’ needs and contribute to / generate proposals and responses to Request for Proposals.

* Provide support, ensuring 100% compliance with the ESG processes for the agreed Ricoh ESG solution and Services, including supporting Sales calls, presentations, demonstrations, proof-of-concepts, assessment services and production of proposals, iQuotes. This includes ownership of all technical documentation in relation to technical design documentation and the Statement of Work document process from creation through to customer approvals, to ensure governance and smooth delivery of all projects.

* Work with Sales to identify next steps for opportunities within each account and promote all Ricoh products and services through to sales to maximize revenue streams, in order to protect and increase profitable services revenue.

* Ensure successful deployments of Ricoh’s solutions with a view to retaining a high degree of customer satisfaction. This may require onsite engagement in Graphic Communication implementations.

* To assist, as required, with Solutions Training and Solutions Support to ensure skill levels are maintained based on current and future requirements to maximise customer satisfaction.

* Responsible for running formal and chargeable customer education on hardware and associated software generating additional revenue for the Graphic Communications division.

* To look at customer education requirements and work with the wider teams to schedule timely customer training in line with device installation and commissioning dates

You will ideally have

* Detailed working knowledge of Ricoh production colour and mono technologies and techniques

* Detailed working knowledge of all Ricoh production hardware and 3rd party hardware resold by Ricoh.

* High level knowledge of the Ricoh branded software and services portfolio.

* High level knowledge of 3rd party hardware, software and services portfolio.

* High level knowledge of competitive hardware and software offerings

* Good communication and presentation skills

* Must have the Consultation Skills required to audit, assess, analyse, design and technically propose Production Print Hardware and software configuration

* Good presentation skills for both internal and external customers

* Consultative approach to solving complex problems

* Good knowledge of Microsoft work, Visio and Excel for documenting configurations

* Previous experience of completing work within large deployments

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

* Flexible and hybrid working in line with role requirements

* An inclusive workplace

* Excellent package with solid basic, strong bonus and company benefits including:

* A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme

* Flexible retirement plan

* Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.

* Company car / car allowance (role-specific), cycle to work scheme

* Career development and life-long learning opportunities

* Opportunity to join a global company