Graduate Social Value, Community Engagement & Marketing Coordinator

Description:

SW-007-GradSocial-296
Graduate Social Value, Community Engagement & Marketing Coordinator

£30,000 per annum

Permanent Position

Based in Waltham Cross

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Working for an Established Property Maintenance Contractor

You will be working for an established maintenance contractor with extensive experience delivering projects and maintenance support to local authorities and housing associations.

Position Good to Knows

Excellent opportunity for a graduate or junior professional looking to develop their career.

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Varied position combining Social Value, Community Engagement, Resident Liaison and Marketing

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Working within the social housing and property maintenance sectors

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Opportunity to help shape and develop a relatively new position within the business

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Working closely with senior management, operational teams, residents and clients

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Previous experience in social housing, construction, community engagement marketing would be advantageous but not essential

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Ideal for an enthusiastic, creative and proactive individual who enjoys variety and taking ownership of projects

The Opportunity

ITS Property Maintenance are recruiting on behalf of an established and growing property maintenance contractor based in North London, who are looking to appoint a Social Value, Community Engagement & Marketing Coordinator.

This is an exciting opportunity for a recent graduate or someone in the early stages of their career who is looking to gain valuable experience across several areas of a successful property maintenance business.

The position combines Social Value, Resident Engagement and Marketing & Communications, helping the business strengthen relationships with residents, clients and local communities while developing its wider marketing presence.

As this is a developing role, the successful candidate will have the opportunity to contribute ideas, introduce initiatives and help shape how these functions operate within the business.

We are not necessarily looking for someone with years of experience in all these areas. More importantly, we are looking for someone with enthusiasm, excellent communication skills, creativity and the confidence to get involved.

Key Responsibilities

Social Value & Community Engagement

Support the development and delivery of social value initiatives across the company's contracts

Build positive relationships with local communities, schools, colleges, charities and employment organisations

Help organise community projects, volunteering activities, educational workshops and local engagement events

Promote apprenticeships, work experience placements and local employment opportunities

Monitor and record social value activities, achievements and outcomes

Help produce case studies and reports demonstrating the positive impact of community initiatives

Marketing, Social Media & Communications

Help develop and manage the company's social media presence, particularly LinkedIn, Facebook and Instagram

Create engaging content promoting completed projects, company achievements, community initiatives and business updates

Assist with maintaining and updating the company website

Produce marketing materials, company presentations, newsletters, project case studies and promotional content

Work with operational teams to capture project photographs, before-and-after images and success stories

Support the development of a consistent and professional company brand

Monitor social media engagement and digital marketing performance

Resident Liaison & Customer Engagement

Support communication between residents, clients and operational teams during planned and reactive maintenance works

Help keep residents informed of upcoming works, appointments, project timescales and progress

Build positive relationships with residents, housing officers and client representatives.

Assist with resident enquiries, concerns and feedback

Support resident satisfaction surveys, consultations and community meetings

Help identify residents requiring additional support during maintenance and refurbishment works

Assist operational teams in maintaining high standards of customer care

Business Development & Client Support

Support senior management with company presentations, marketing literature and client communications

Assist with social value information, case studies and community engagement proposals for tenders and bids

Help showcase successful contracts, completed projects and company achievements.

Attend community events, client meetings and networking opportunities where appropriate

Gather testimonials, photographs and project information to support future business opportunities

Administration, Reporting & Performance

Maintain accurate records of social value initiatives, resident engagement activities and marketing campaigns

Assist with monthly performance reports for management and clients

Monitor resident satisfaction, customer feedback and social media engagement

Help maintain project trackers, databases and supporting evidence

Work with different departments to ensure activities and deadlines are managed effectively

Essential Skills & Attributes

Excellent communication and interpersonal skills

Confident building relationships with colleagues, residents, clients and community organisations

Strong organisational skills with the ability to manage several activities and priorities

Good written English and the ability to produce professional communications and reports

Competent using Microsoft Office and familiar with social media platforms

Comfortable working with information, spreadsheets and performance data

Creative, enthusiastic and willing to contribute ideas

Proactive attitude with a genuine willingness to learn and develop

An interest in social housing, construction, property services or community engagement

Desirable Skills & Experience

Degree in Marketing, Communications, Business, Social Sciences, Community Development or a related subject

Previous experience or exposure to social housing, construction or property maintenance

Resident Liaison Officer or customer engagement experience

Social Value or community engagement experience

Marketing, social media or digital content creation experience

Knowledge of housing associations and local authority contracts

Experience supporting bids, tenders or client presentations

Familiarity with Canva, Adobe Creative Suite or similar design platforms

Full UK Driving Licence

The Ideal Candidate

We are looking for someone who is enthusiastic, personable, organised and keen to build a successful career

You might be a recent graduate looking for your first professional opportunity, or someone with a little experience in marketing, customer engagement, community projects or the property sector who is ready for their next challenge

You should be comfortable communicating with different people, confident using digital platforms and willing to get involved in a variety of tasks

This is not a position where you will be doing the same thing every day. One day you could be creating marketing content or visiting a completed refurbishment project, while another could involve supporting a community initiative, attending a resident meeting or preparing information for a client presentation

For the right individual, this represents an excellent opportunity to develop a broad range of skills, take on increasing responsibility and become an important part of a growing business

Next Steps

If you feel you meet the criteria for this role apply now. Following your application, the role and responsibilities will be discussed with you in more detail.

ITS Property Maintenance are acting as an employment agency for this vacancy

ITS Property Maintenance specialise in working within the social housing sector where we work with: ✅ Housing Association ✅ Local Authority ✅ Direct Labour Organisation ✅ Maintenance Contractors ✅ Estates Department ✅ FM Contractors. Providing ✅Maintenance Trades and Labour Operatives ✅Operational Management Staff ✅Customer and Delivery Support Professionals