Details:
- Salary: £30,000 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Chelmsford Essex
- Date: 2 days ago
Description:
Our client is seeking a GRADUATE Electrical Engineer for an office based Technical Support position. Very occasional on-site visits. Salary will be between £30,000 - £35,000 DOE. Monday to Friday 9:00am - 5:30pm.
Duties:
Supporting both business clients, electricians, installers as well as the general public
Working with a ticketing system, handling both inbound and outbound support calls and emails
Troubleshoot end user technical product issues
Remote monitoring to try to find a solution over the telephone
Remotely diagnose product issues
Provide external and internal technical product training
Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
Assisting with technical documentation - development, classification, vetting, version management, etc.
Benefits:
£30,000 - £35,000
20 days holiday plus bank holidays
Pension
Private healthcare
Experience:
Degree or qualifications in either Electrical, Engineering, Technical
An electrical background is ideal and any metering experience that would be a benefit
Strong technical background and can learn products quickly
Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
Confident customer service skills are essential, as customer liaison will be an essential part of the role
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website