Graduate Data Analyst

Description:

Graduate Data Analyst
Location: Wilmslow 2 days per week, 3 days from home
Salary: Competitive
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don't do politics - we want people focused upon actions and delivery. We don't do micro-management - we empower, support and innovate. We are leaders, not empire builders and we love our business.
The Citation Group has grown rapidly over the past few years and have big ambitions for the future. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.
The role
* Providing ongoing analysis of inbound and outbound performance, recognising, and flagging key trends
* Create, monitor and maintain dialling strategies to support changing business needs
* Effectively communicate any areas of potential risks around data volumes/quality
* Ensure all dialler and real-time MI is accurate, timely and effective and comes with insight, not just information
* Work closely with key stakeholders to measure on-the-day performance against plan in both core outbound and blended environments
* Create and analyse campaign performance and provide strategic recommendations, applying normalization methodologies to remove results bias
* Create selections and data flows for campaigns in campaign management platform alongside Customer Marketing Managers, leading on data integrity and ensuring QA
* Build easy-to-understand reports and dashboards to track spot and share trends
What we are looking for:
* An enthusiastic attitude and a desire to learn more!
* Fault logging and bug fixing, liaising externally to ensure minimal downtime of key systems with face-to-face contact and a fast turnaround
* Working knowledge of Microsoft Office products and specifically MS Excel
* Excellent analytical skills to help collect, measure, organise and analyse data
* Knowledge in building reports and Dashboard
Here's a taste of the perks we roll out for our extraordinary team members:
* 25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
* Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
* Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
* Growing Families: We're all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
* Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Hit Apply now to forward your CV