Details:
- Salary: £26,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Stone Staffordshire
- Date: 1 day ago
Description:
Pay: £26,000.00 per year
Job Description:
Role : GERMAN SPEAKING- CUSTOMER SERVICE ADVISOR
Location: ST15 AREA
Hours: 37.5hrs per week. Monday to Friday. ( Hybrid Mon & Friday)
Pay: £26K
An excellent opportunity has arisen for a German speaking customer service advisor to join one of our longstanding clients, located in Stone
If you’re motivated by meaningful work and want to build your career with a company that supports scientific discovery and innovation worldwide, the company offers an exceptional environment to thrive.
BENEFITS
* 25 holiday ( + 8 Bank holidays)
* 4% Pension
* Life Insurance
* Hybrid Working
The Role
* Opportunity to use and develop bilingual (German/English) skills
* Deliver an exceptional customer experience across all communication channels
* Manage orders, enquiries, and service requests with accuracy and professionalism
* Prioritise, organise, and process all customer requests within agreed timeframes
* Take full ownership of customer issues, ensuring efficient and effective resolution
* Communicate confidently with colleagues at all levels, as well as external partners such as couriers and logistics providers
* Maintain accurate records and ensure all information is processed correctly
* Strong organisational skills and exceptional attention to detail
* Confident IT skills, including Microsoft Office
* Ability to work flexibly, accurately, and collaboratively as part of a team
* Genuine passion for delivering outstanding customer experiences
* Desirable: Experience using Microsoft Dynamics 365 Business Central (training provided)
The Requirements
* Fluent German language skills, including professional/business communication
* Proven experience delivering high‑quality customer service
* German English (written and spoken)
* Confident IT skills, including Microsoft Office
If you’re passionate about delivering exceptional service and want to build your career within a supportive, purpose‑driven organisation, we encourage you to apply