Details:
- Salary: £35,000 - 38,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Doncaster South Yorkshire
- Date: 4 days ago
Description:
German Speaking Customer Service Professional
Doncaster
£38,000 per annum
Monday – Friday | Full Time | Permanent
Are you fluent in German and passionate about delivering exceptional customer service?
We are currently recruiting for a German Speaking Customer Service Professional to join a growing and dynamic business based in Doncaster. This is an excellent opportunity for an experienced customer service professional who enjoys building strong customer relationships, resolving queries, and providing first-class support within an international environment.
Key Responsibilities:
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Acting as the first point of contact for German-speaking customers via phone, email, and online platforms.
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Managing customer enquiries, orders, and requests in a professional and timely manner.
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Building and maintaining strong relationships with customers across German-speaking regions.
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Processing orders accurately and ensuring all customer information is maintained within internal systems.
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Resolving customer complaints and issues efficiently while delivering excellent service.
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Liaising with internal departments including Sales, Logistics, Warehousing, and Finance to ensure customer expectations are met.
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Providing product and service information to customers.
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Maintaining accurate records of customer interactions and transactions.
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Supporting continuous improvement initiatives to enhance customer satisfaction and service delivery.
Skills & Experience Required:
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Fluent German and English language skills (written and verbal) are essential.
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Previous experience within a Customer Service, Customer Support, Account Management, or Administrative role.
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Strong communication and interpersonal skills.
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Excellent organisational skills with the ability to manage multiple tasks simultaneously.
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Strong problem-solving abilities and attention to detail.
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Proficient in Microsoft Office packages including Outlook, Word, and Excel.
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Experience working with CRM or ERP systems would be advantageous.
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A positive, proactive, and customer-focused approach.
What's On Offer:
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Competitive salary of £38,000.
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Monday to Friday working hours.
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Friendly and supportive team environment.
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Opportunities for career progression and development.
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Comprehensive training and onboarding programme.
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Company benefits package.
If you are a German-speaking customer service professional looking for your next opportunity, we would love to hear from you.
Start People Ltd are acting as a Recruitment Agency in relation to this vacancy