General Manager

Description:

General Manager – Brew+Bao Scarborough
We’re looking for an enthusiastic, experienced and hands-on Venue Manager to lead our fantastic team at Brew+Bao Scarborough.
This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional customer experiences. You’ll be responsible for the day-to-day running of the venue, leading and developing the team, driving sales and ensuring the highest operational standards across every aspect of the business.
Key Responsibilities
Leadership & Team Management
* Lead, motivate and inspire the venue team to deliver outstanding customer service.
* Recruit, train and develop team members, identifying future talent within the business.
* Conduct performance reviews and provide coaching and support where required.
* Create and manage staff rotas, ensuring labour is allocated efficiently and within budget.
* Act as a positive role model, maintaining high standards across the venue.
Operations
* Oversee the day-to-day running of the venue, ensuring every shift operates smoothly.
* Ensure all bookings, including the venue’s inn rooms, are managed efficiently.
* Coordinate all events, ensuring they are planned and communicated effectively across the team.
* Maintain excellent cellar standards and ensure beer quality is consistently high.
* Report maintenance issues and equipment faults promptly.
* Conduct regular venue audits to ensure cleanliness, presentation and operational excellence.
Customer Experience
* Deliver an exceptional guest experience at every opportunity.
* Handle customer feedback and complaints professionally and effectively.
* Develop and implement ideas to attract new customers and encourage repeat visits.
* Maximise the potential of the venue’s event spaces through proactive promotion and sales.
Commercial Performance
* Monitor sales, labour costs, stock levels and profitability.
* Minimise waste and identify opportunities to improve efficiency.
* Analyse sales performance, customer trends and competitor activity to support business growth.
* Produce regular reports on revenue, costs and operational performance.
* Work with the Operations Manager and Director of Bar Operations to optimise product range and venue performance.
Compliance & Standards
* Ensure the venue operates in line with all licensing legislation and company policies, including Challenge 25 and Ask for Angela.
* Maintain the highest standards of health, safety and food hygiene.
* Ensure all team members understand and follow company procedures.
* Take overall responsibility for the safe and compliant operation of the premises.
Marketing & Community
* Support local marketing initiatives and promotions.
* Monitor social media activity relating to the venue and help generate engagement and footfall.
* Represent Brew+Bao professionally within the local community.
About You
We’re looking for someone who has:
* Previous management experience within hospitality, pubs, bars or restaurants.
* A passion for delivering outstanding customer service.
* Strong leadership and people management skills.
* Experience recruiting, training and developing teams.
* Excellent organisational and communication skills.
* Good commercial awareness with the ability to understand sales and financial reports.
* A proactive, solutions-focused approach to problem solving.
* Flexibility to work evenings, weekends and bank holidays as required.
Benefits
* Salary from £30,000 per year
* Company pension
* Discounted or free food
* Staff discounts across Brew York venues
* Ongoing training and development
* Opportunity to grow within one of Yorkshire’s leading independent hospitality businesses
If you’re an experienced hospitality professional looking for your next challenge and want to lead an exciting venue with a passionate team, we’d love to hear from you