Details:
- Salary: £38,000 - 45,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Basingstoke Hampshire
- Date: 1 day ago
Description:
Senior Technical Support Engineer - Basingstoke
I'm currently recruiting for a Senior Technical Support Engineer to join a well established business within the gate automation and access control sector.
This is an office based role in Basingstoke, supporting customers and engineers across a range of automated gate, barrier and access control products.
The role would suit someone with a strong technical background who enjoys fault finding, problem solving and helping other engineers get to the bottom of technical issues.
The Role
* Provide telephone and email based technical support to customers and engineers
* Assist with fault diagnosis, installation and programming queries
* Advise customers on product selection and suitable equipment
* Identify spare parts and provide technical guidance
* Support the first line technical support team and provide day to day guidance where required
* Assist the sales team with technical specifications and customer requirements
* Deliver technical product training to internal teams and external customers
* Develop training materials including presentations, videos and webinars
* Occasionally attend customer visits and provide technical support to key accounts
* Support the introduction and appraisal of new products
About You
* Previous experience within a technical, electrical, mechanical or electro mechanical environment
* Strong fault finding and problem solving skills
* Comfortable providing technical advice over the phone and by email
* Good communication skills with the ability to explain technical information clearly
* Experience with gate automation, barriers, access control, automatic doors or similar systems would be beneficial
* Experience in a technical support, service engineering or senior engineering position would be advantageous
* Able to work as part of a technical team and provide guidance to less experienced engineers
Direct experience with the manufacturer's products isn't essential as full training will be provided.
Package
Salary: Up to £45,000 basic
* Office based in Basingstoke
* Full product and technical training provided
* Opportunity to develop into a senior technical support / team leadership position
If you have a background in gate automation, barriers, automatic doors, access control, industrial doors, electrical engineering or another electro mechanical environment, I'd be interested in speaking with you.
INDJC