Details:
- Salary: £26,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: E15 Stratford Greater London
- Date: 3 weeks ago
Description:
Example Recruitment Group have a fantastic opportunity for a Gas Planner working on permanent hybrid basis with one day in the office after training.
You will be working on a revolutionary project within the domestic sector that spans across both the social housing sector.
Main Responsibilities:
* Be the main point of contact for tenants and develop positive relationships with tenants to ensure customer satisfaction.
* Help plan and deliver literature and information to residents to encourage uptake.
* Ensure disruption to the residents is kept to a minimum and that they are satisfied with the works carried out.
* Working on the project specific CRM system.
* Oversee the complaints procedure ensuring complaints are dealt with quickly and effectively.
* Working with project management team and installation team to keep tenants fully informed.
* Liaise and support tenants throughout surveys and installs.
* Identify any special needs or circumstances of individual residents and support where necessary
* Liaise with both the project management team and residents to book surveys and installations.
* Maintain accurate records in line with company procedures ensuring compliance with GDPR.
* Attend resident and communication events, open days, meetings and conferences.
* Meet with subcontracted and direct labour teams.
* Pre entry visits and surveys to ensure appointments convert to installations, maximising the efficiency of the installation team.
* Involved in the efficient management of H&S and Quality Assurance Systems.
* Manage & prioritise projects according to tight timelines and ensure deadlines are achieved.
Essential Skills:
* Previous experience of providing high level customer service to members of the public.
* At least 1 year customer service experience.
* Ability to interact sensitively with others.
* Using computers and computer systems to enter data, or process information.
* Effective complaints handling skills.
* Pro-active, self-motivated and knows when to seek guidance.
* Ability to work alone and as part of a team to achieve common objectives
* A full driving licence and transport is essential.
* clean DBS