Details:
- Salary: £43,000 - 48,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Norwich
- Date: 3 days ago
Description:
Gas Engineer - Gas Engineer - Gas Engineer - Gas Engineer - Gas engineer - Gas engineer - Gas engineer - Gas Engineer - Gas Engineer - Gas Engineer - Gas Engineer
We are currently seeking a field based Area Manager to provide the very best service possible, being an ambassador & encouraging as well as promoting excellence from yourself and the engineers you will be in charge of around you.
The role of the Area Manager will be to report into the Regional Manager, being responsible for the management of both engineers and operations within your area. This will be achieved through training, supporting, and monitoring of engineers as well as office based operational teams, to ensure all performance targets are met in line with requirements. You will maintain strong relationship with clients, thinking and acting operationally and strategically with a constant eye towards achieving high performance standards, meeting the business and clients’ expectations.
Company benefits include:
Fully equipped VW Caddy van, full uniform, safety equipment and relevant training
Access to a range of training courses and qualifications through our Logic accredited training centre
Bespoke working shift pattern
28 days holiday including bank holidays (increased through length of service)
Holiday buy/sell schemes available
Extra overtime options
Company pension scheme
Employee assistance programme
Engineer leadership development programme
Access to Headspace meditation app & Pluxee benefits portal
Key tasks of the position
You will be the first line of contact for all engineers in your allocated area. You will be tasked with providing technical support, monitoring of KPIs and ensuring your engineers receive regular performance feedback.
Investigate and manage customer complaints in your area, applying resolutions and ensuring customers are satisfied. Liaise with the Customer Experience Team to understand customer complaints, themes and trends, agreeing solutions to improve the end user experience.
Lead by example on Safety ensuring that all employees are compliant on safe systems of work, risk assessments and legal compliance, by liaising with the safety team on any risks following safety audits.
Identify and address operational issues that are hindering performance within your area. You will escalate and seek support from your Regional Manager or Head of Region where appropriate.
Be the technical field point of contact for your assigned clients and ensure the field service delivery is in line with client requirements. Attend and report back from all assigned client meetings.
Get actively involved in the recruitment, induction, and further development and training of your direct reports.
To be the emergency cover for other areas or Regional Managers where required.
Establish a clear communication plan for all engineers, ensuring relevant toolbox talks take place throughout the area.
Comply with company policies and procedures when managing your direct reports. Ensure absence, poor performance (technical and customer service) are addressed.
Assist in allocating the correct job type to engineers, ensuring sufficient time has been allocated to complete the job.
What’s required for this role?
All required Gas Engineering qualifications - CCN1, CPA1, CKR1, HTR1, CENWAT and Energy Efficiency
Extensive field gas service and breakdown experience
Previous experience in supervising or managing field staff within the heating industry or service sector
Excellent knowledge and understanding of the gas industry and best practice
Proven track record in building relationships with individuals and teams both internally and externally to achieve results and improve performance
Excellent organisational skills
The company operates extensive IT systems and mobile technology, therefore being IT literate is essential
Experience of managing a national and diverse team
Understanding of data and analytics with the ability to explain return of investment within the businesses
Nice to have, but not essential:
Solar Thermal, Unvented Hot Water, Air Source Heat pumps, Ground Source Heat Pumps, Oil
OFTEC, HETAS, SSSTS, LPG
To be considered for the position, discuss salary further and in particular your current work situation, please email a copy of your cv across to (url removed) or call Breeze Mitchell (phone number removed)