Front Office Team Member

Description:

Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.MATERNITY COVER - PART TIME

Up to £13.80 per hour (dependent on your age)

We have a fantastic opportunity for a Front Office Team Member to join us at Warner Hotels. As the first and last point of contact for our guests, you'll play a key role in creating memorable experiences from arrival through to departure. We're looking for someone with a warm, welcoming personality and a passion for delivering exceptional customer service. Working as part of a close-knit team, you'll help ensure every guest feels valued, cared for, and excited to return. At Warner Hotels, you'll be empowered to be yourself, make a real impact, and contribute to the unique experiences that make every stay special.

Why work with Warner Hotels? As a Front Office Team Member, you'll receive:

Free use of gym and leisure facilities

60% discounted food onsite

Pension scheme

A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)

 28 days annual leave per year (Inclusive of Bank Holidays)

Cycle to Work Scheme

20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family

Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions

Life Assurance

Free Car Parking onsite

Family Friendly policies 

Refer a friend scheme 

Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform 

Access to a discounts platform including a points based discount plan to increase your retail discounts

Access your wages on demand through Aslan

Employee Assistance Programme

L&G Care Concierge

Glow Getters and Long Service Awards

 

Role Purpose: 

The Front Office Team Member will be preparing all necessary guest information ahead of check in and departure, maximising sales opportunities throughout their stay, and offering knowledgeable advice on the hotel’s experiences. As a valued member of our supportive team, you’ll have the opportunity to grow and develop your skills in delivering exceptional customer service, you will play an essential role in ensuring the smooth and efficient running of the Hotels Front Office Area. Across reception, holiday sales, you will be part of a team to guarantee an effortless guest journey from start to finish. You will also create a welcoming environment where guests feel comfortable speaking with you in confidence and are encouraged to book their next break. 

 

Responsibilities: 

Operational Oversight 

Support the smooth and efficient running of the Front Office by maintaining high operational standards and resolving daytoday issues promptly, with guidance from senior managers when required. 

Use and maintain Front Office systems and equipment effectively to ensure a seamless guest journey. 

Guest Experience 

Maintain a strong, visible presence in guest-facing areas, providing proactive support and ensuring guests feel welcomed, informed, and cared for throughout their stay. 

Health, Safety & Compliance 

Uphold all health, safety, hygiene, and compliance standards within the Front Office environment. 

Take responsibility during emergencies by following procedures for fire safety, first aid, and guest welfare. 

Complete incident reports accurately and escalate concerns when needed. 

Financial Awareness 

Support cost efficient operations while ensuring the guest experience remains exceptional. 

Contribute to revenue generation by maximising sales opportunities and promoting hotel experiences confidently and informatively. 

Communication 

Escalate urgent or sensitive matters promptly to senior leaders to maintain smooth operations and guest satisfaction. 

Events & Problem Solving 

Work collaboratively with internal teams to support event or function requirements related to the guest journey. 

Respond decisively to issues or unexpected situations, minimising disruption and maintaining high service standards. 

 

Behaviours, Skills & Experience 

Understanding of frontofhouse operations, including checkin/out processes, guest journey touchpoints, and service standards.  

Awareness of hotel products, packages, and onsite experiences to confidently inform and upsell to guests.  

Knowledge of health, safety, and compliance procedures relevant to reception, guest areas, and emergency response.  

Familiarity with reservation systems, CRM platforms, and hotel management software. 

Experience working in a guest facing role within hospitality, retail, leisure, or a similar customer focused environment.  

 

Ready to discover your glow? 

Be part of something more than a hotel — where your personality shines and your ideas matter. 

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: (email address removed)