Front Of House Manager

Description:

Front of House Manager

Luxury Hospitality | Scottish Highlands

Are you an experienced Front Office leader with a passion for delivering exceptional guest experiences?

We're seeking an outstanding Front of House Manager to lead our Front Office operation, ensuring every guest receives a seamless, personalised and memorable experience from arrival to departure.

Working closely with the senior leadership team, you will lead the Front Office Hosts, Night Team and Porters, driving service excellence, team engagement and operational efficiency within a luxury hospitality environment.

The Role

As Front of House Manager, you will be responsible for the smooth day-to-day running of the Front Office, ensuring the highest standards of guest service are consistently delivered.

You will lead from the front, supporting your team in creating warm welcomes, handling guest requests with professionalism and care, and ensuring every interaction reflects the standards of a world-class luxury hotel.

Key responsibilities include:

Leading and developing the Front Office, Night and Porter teams.
Delivering exceptional guest service throughout the guest journey.
Managing arrivals, departures and VIP guest experiences.
Handling guest feedback and resolving issues effectively.
Driving upselling opportunities and maximising revenue.
Ensuring departmental efficiency, compliance and cost control.
Working closely with Housekeeping, Reservations, Events and Concierge teams to deliver a seamless guest experience.
Coaching, mentoring and developing team members to achieve their full potential.
Supporting wider hotel operations through Duty Management responsibilities.About You

We're looking for someone who is:

An experienced Front Office, Reception or Guest Services leader within a luxury hotel or resort environment.
Passionate about delivering exceptional guest experiences.
A confident and visible leader who enjoys developing high-performing teams.
Highly organised, detail-oriented and commercially aware.
An excellent communicator with strong interpersonal skills.
Comfortable managing guest expectations and resolving challenges professionally.
Proactive, adaptable and capable of thriving in a fast-paced environment.
Confident using hotel systems and Microsoft 365 (Opera Cloud experience advantageous).Suitable Backgrounds

We would be keen to speak with candidates currently working as:

Front Office Manager
Reception Manager
Guest Services Manager
Rooms Division Manager
Assistant Front Office Manager
Duty Manager
Guest Experience Manager
Hotel Operations Manager
Luxury Resort Front Office ManagerExperience working within a luxury hospitality environment is highly desirable, with exposure to Forbes or LQA standards considered an advantage.

What's on Offer

Competitive salary plus TRONC.
30 days holiday.
Enhanced pension scheme.
Complimentary meals whilst on shift.
Health Cash Plan.
Employee Assistance Programme.
Excellent career development and progression opportunities.
Generous hotel, food, beverage and retail discounts.
Annual complimentary overnight guest experience for you and a guest.
Temporary staff accommodation available for an initial period if required